Weekend Receptionist

Ashbourne Court Care Home (operated by Welford Healthcare Hampshire Limited); Andover; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Induction programme

Training and development

Workplace pension

Job summary

Ashbourne Court Care Home is seeking a friendly Receptionist to provide a professional meet and greet for visitors and callers. With 21 hours per week including weekends (Fri, Sat, Sun), you will support administration and front-of-house duties while upholding our customer service standards.

GCSE level or higher, prior admin/reception experience, computer literacy, and strong written and verbal communication are essential. The role offers an attractive hourly rate of £12.80.

Qualifications

• Educated to GCSE level or higher.
• Experienced in working in an admin/reception capacity.
• Experienced in working in a commercial mindset.
• Able to maintain professional composure at all times.
• Action oriented with a passion for working efficiently.

Responsibilities

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback and offer improvement recommendations.
• Build strong relationships with the Home Manager, staff, residents and families to promote a positive environment.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Skills

Communication skills

Reception experience

IT literacy

Commercial mindset

Professional demeanor

Education

GCSE level or higher

Tools

IT systems

Job description

Receptionist

Salary: £12.80per hour

Hours: 21hours per week (Weekend Hours- Fri, Sat, Sun)

About the Role as the Receptionist

At Ashbourne Court, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.

As the Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service.

You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities of the Receptionist:

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Education, Skills and Experience

We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.

• Educated to GCSE level or higher
• Experienced in working in an admin/reception capacity
• Experienced in working in a commercial mindset
• Able to maintain professional composure at all time
• Action orientated with a passion for working in an effective and timely manner

Benefits

• Comprehensive induction programme
• Ongoing training and development
• Workplace pension

About Us

Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts.

Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.

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