Read more

ESSENTIAL EMPLOYMENT LTD; Flint; On-site; GBP 17,000 - 21,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Customer Service Assistant for a temporary role in Flint. The position pays £13.26 per hour PAYE with a reference OR114777. The successful candidate will handle customer enquiries, aiming for first-time resolution and will use the CRM system to record and allocate enquiries to relevant services.

You will provide information on services and policies to resolve customer needs and assist with reception duties as part of the information service for customers.

Qualifications

• Respond to customer enquiries with a view to first-time resolution.
• Record enquiries on CRM and allocate to services.
• Provide information on services and policies to resolve customer needs.

Responsibilities

• Answer customer enquiries to achieve first-time resolution where possible.
• Record and route enquiries on the CRM system to appropriate services.
• Provide a comprehensive information service to customers, including reception duties and advising on available services.

Skills

Customer service

First contact resolution

Tools

CRM software

Job description

Customer Service Assistant needed in Flint

This is a temporary role and the rate is £13.26ph PAYE

The reference number is: OR114777

The successful candidate will ensure customer enquiries are answered with the aim of a first time resolution. This means taking decisions within established procedures, providing instant responses or recording enquiries on the Customer Relationship Management System and allocating to various services.

They will provide a comprehensive information service to customers including Reception, advising on services available and the policies and procedures of which will resolve or inform the needs of the customer

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.