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Tarmac Trading Limited; Loughborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Contributory pension scheme

Employee discounts via rewards site

Employee assistance helpline

Job summary

Tarmac is recruiting a Customer Service Coordinator for the Mountsorrel hub near Loughborough. You will be the first point of contact for customers, handling telephone and email orders and ensuring swift progression to delivery.

The role supports cross-functional teams, involves 8-hour shifts Monday to Friday, with rotating start times and occasional Saturday mornings on a rota. Strong communication and data-entry skills are essential.

Qualifications

• First class customer service and communication skills.
• Confident telephone manner.
• Ability to liaise with stakeholders at all levels.
• Experience with data entry and order processing.
• Proficient in MS Word and Excel; Salesforce CRM advantageous.

Responsibilities

• Handle customer enquiries via telephone, online and email orders from initial contact through to delivery.
• Perform data entry and order processing tasks accurately.
• Collaborate with team and stakeholders to clarify information and resolve queries.
• Maintain accurate customer data in the CRM system.
• Build relationships with key stakeholders and support transport planning.

Skills

First class customer service

Strong communication

Telephone manner

IT systems

Salesforce CRM advantageous

Tools

Salesforce CRM

CRM systems

Job description

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference?

We are currently looking for an experienced

Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Monday – Friday. The shift patterns are 7:00am - 16:00, 7:30am - 16:30 or 8:00 - 17:00 which will alternate weekly. You will also work occasional Saturday morning on a rota basis (1 in 4).

As well as Loughborough this role is easily accessible from Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

Main Responsibilities

Reporting to the Customer Service Supervisor the role of

Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.

Your role as a

Customer Service Coordinator will include:

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
• Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
• Completing data entry and order processing tasks
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
• Inputting accurate customer data into the CRM system
• Building relationships with the key stakeholders in the account base
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

The Ideal Candidate

The ideal candidate for the role of

Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:

• First class customer service and communication skills
• Ability to deal with stakeholders at all levels both internally and externally
• Confident telephone manner
• An approachable and engaging manner
• Ability to demonstrate tenacity and resilience when working under pressure
• Flexibility to work in a successful team environment
• A desire to grow and be successful
• Confidence in the use of IT systems including MS Word and Excel
• Experience of Salesforce CRM advantageous but not essential (training provided)

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to the Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?