Customer Solutions Coordinator

Tarmac Trading Limited; Loughborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Discounts on retailers and holidays

Employee Assistance helpline

Job summary

Tarmac Trading Limited in Mountsorrel near Loughborough invites applications for a Customer Service Coordinator to join our friendly team. You will manage customer enquiries by telephone, email and online orders, guiding them from initial contact through to delivery while upholding excellent service standards.

This full-time role works Monday to Friday, with 7–8 hour shifts and occasional Saturday mornings on a rota.

Qualifications

• First class customer service and communication skills.
• Ability to deal with stakeholders at all levels both internally and externally.
• Confident telephone manner.
• Superb attention to detail.
• Positive ‘can-do’ attitude.
• An approachable and engaging manner.
• Ability to demonstrate tenacity and resilience when working under pressure.
• Flexibility to work in a successful team environment.

Responsibilities

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery.
• Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times.
• Completing data entry and order processing tasks.
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries.
• Inputting accurate customer data into the CRM system.
• Building relationships with the key stakeholders in the account base.
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability.
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands.

Skills

Customer service

Communication

Telephone manner

Attention to detail

MS Word

MS Excel

Salesforce CRM

Tools

Salesforce CRM

Job description

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference?We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire.

This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Monday – Friday. The shift patterns are 7:00am - 16:00, 7:30am - 16:30 or 8:00 - 17:00 which will alternate weekly. You will also work occasional Saturday morning on a rota basis (1 in 4). As well as Loughborough this role is easily accessible from Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.

Main Responsibilities

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
• Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
• Completing data entry and order processing tasks
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
• Inputting accurate customer data into the CRM system
• Building relationships with the key stakeholders in the account base
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

Ideal Candidate

• First class customer service and communication skills
• Ability to deal with stakeholders at all levels both internally and externally
• Confident telephone manner
• Superb attention to detail
• Positive ‘can-do’ attitude
• An approachable and engaging manner
• Ability to demonstrate tenacity and resilience when working under pressure
• Flexibility to work in a successful team environment
• A desire to grow and be successful
• Confidence in the use of IT systems including MS Word and Excel
• Experience of Salesforce CRM advantageous but not essential (training provided)

Benefits

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Why Tarmac

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.