Customer Service Coordinator

Tarmac; Loughborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Access to Tarmac Reward discounts

Employee Assistance helpline

Training and development opportunities

Job summary

Tarmac is seeking a Customer Service Coordinator for our Mountsorrel hub near Loughborough. You will manage customer inquiries by phone, email and online, ensuring orders move swiftly from initial contact to delivery and maintaining excellent service standards.

The role involves data entry, CRM updates, and close teamwork with fleet planners to ensure availability and timely communication with customers. A proactive, detail‑oriented approach is essential.

Qualifications

• First class customer service and communication skills essential.
• Able to engage with stakeholders at all levels.
• Confident telephone manner.
• Excellent attention to detail.
• Positive, proactive 'can-do' attitude.
• Approachable and engaging demeanor.
• Tenacity and resilience under pressure.
• Flexible to work in a team.
• Willingness to learn and grow within the role.
• Experience with Salesforce CRM is advantageous.

Responsibilities

• Handle customer enquiries via telephone, online and email from initial contact through to delivery.
• Provide an excellent service experience with high levels of care.
• Complete data entry and order processing tasks.
• Collaborate with team and stakeholders to resolve queries.
• Input accurate customer data into the CRM.
• Build relationships with key stakeholders in the account base.
• Coordinate with Fleet and Capacity planners to confirm transport and material availability.
• Keep customers informed to aid transport planning and meet demands.

Skills

Customer service

Communication

Telephone etiquette

Attention to detail

Teamwork

Resilience under pressure

Flexibility

Growth mindset

IT literacy

Stakeholder management

Tools

Salesforce CRM

MS Word

Excel

Job description

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference? We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Monday – Friday, with shift patterns of 7:00am‑16:00, 7:30am‑16:30 or 8:00‑17:00 alternating weekly. Occasional Saturday mornings on a rota basis (approximately 1 in 4). The role is accessible from Loughborough, Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby‑de‑la‑Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and surrounding areas.

Responsibilities

• Responsibility for customer enquiries via telephone, online and email from initial contact through to delivery.
• Providing customers with an excellent service experience, ensuring a high level of care and attention at all times.
• Completing data entry and order processing tasks.
• Collaborating within the team and with other stakeholders to clarify facts, exchange information, support colleagues and resolve queries.
• Inputting accurate customer data into the CRM system.
• Building relationships with key stakeholders in the account base.
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability.
• Ensuring customers are kept informed at all times to aid transport fleet planning and meet commercial demands.

Ideal Candidate

• First class customer service and communication skills.
• Ability to deal with stakeholders at all levels, both internally and externally.
• Confident telephone manner.
• Superb attention to detail.
• Positive ‘can‑do’ attitude.
• An approachable and engaging manner.
• Ability to demonstrate tenacity and resilience when working under pressure.
• Flexibility to work in a successful team environment.
• A desire to grow and be successful.
• Confidence in the use of IT systems including MS Word and Excel.
• Experience of Salesforce CRM advantageous but not essential (training provided).

Benefits

• Bonus scheme.
• Enhanced holiday entitlement.
• Contributory pension scheme.
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Employee Assistance helpline for free and confidential advice.
• Employee Communities covering a wide range of interests.
• Training and development opportunities.

Equal Opportunity

We’re proud to be part of CRH and an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know – we’re here to support you. Tarmac is also a Forces‑friendly employer, supporting military transitions.