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Citizens Advice South Lincolnshire; Grantham; On-site; GBP 21,000 - 22,000; Part time

Job summary

Citizens Advice South Lincolnshire is seeking a part-time Technical Support Officer in Grantham to provide technical debt advice support across channels to debt advisers and caseworkers, all on-site.

You will help raise the quality and effectiveness of debt advice in line with QA requirements and undertake file reviews of debt cases, supporting and coaching caseworkers to improve debt quality. This role supports Disability Confident objectives.

Responsibilities

• Provide technical debt advice support via telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.
• Raise the quality and effectiveness of advice in line with QA requirements.
• Undertake file reviews of debt cases and coach staff to develop debt quality.

Job description

Technical Support Officer

Company: Citizens Advice South Lincolnshire

Salary: £15.33 to £15.70 an hour

Hours: Part-time

Location: Grantham, NG31 6SH

Working pattern: On-site

Job type: Permanent

Posting date: 7 Sept 2026

Closing date: 7 Oct 2026

Summary

To provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.

To raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements.

To undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.