Money Advice Technical Supervisor

Citizens Advice BANES; Ilkeston; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Citizens Advice BANES is seeking an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As Technical Supervisor you will support the quality and consistency of money advice delivered across the service, working with advisers to ensure accurate, effective and empathetic support.

You will carry out casework reviews, interview observations and provide real-time guidance on complex matters, while helping monitor, report and drive

Qualifications

• Minimum 2 years' experience as a trained money adviser, with strong technical knowledge.
• Solid understanding of the money advice quality standards.
• Ability to provide clear, supportive and constructive feedback to advisers.
• Strong analytical skills, with the ability to identify risks, trends and training needs.
• Confident in handling complex or sensitive client situations using professional discretion.
• Strong digital skills, including confident use of case management systems.
• A commitment to the aims and principles of Citizens Advice.

Responsibilities

• Support the quality and consistency of the money advice across the service.
• Work closely with advisers to ensure clients receive accurate, effective and empathetic support.
• Help maintain high standards of compliance, quality and good practice.
• Carry out casework reviews and interview observations.
• Provide real-time guidance on complex matters.
• Support the CEDA Project Lead with monitoring, reporting and continuous improvement.

Skills

Money adviser experience

Analytical skills

Feedback provision

Digital skills

Case management systems

Tools

Case management systems

Job description

Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidate*)

About the role:

We're looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.

You'll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You'll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.

The ideal candidates will have:

• Minimum 2 years' experience as a trained money adviser, with strong technical knowledge
• A solid understanding of the money advice quality standards
• Ability to provide clear, supportive and constructive feedback to advisers
• Strong analytical skills, with the ability to identify risks, trends and training needs
• Confident in handling complex or sensitive client situations using professional discretion
• Strong digital skills, including confident use of case management systems
• A commitment to the aims and principles of Citizens Advice

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