CEDA Technical Support Officer

LLOYD'S REGISTER INTERNATIONAL; Grantham; On-site; GBP 24,000 - 25,000; Part time

Job summary

Lloyd's Register International seeks a CEDA Technical Support Officer based in Grantham to support debt advisers and caseworkers with technical guidance and quality assurance across cases.

With offices in Grantham and surrounding outreach centres, this role involves file reviews, feedback sessions, and developing processes to sustain high-quality advice. Full training will be provided to support your progression in this vital frontline service.

Qualifications

• Provide technical guidance to debt advisers and caseworkers.
• Conduct file reviews and feedback sessions.
• Measure and evaluate file reviews against quality frameworks.
• Develop processes to improve the quality of advice.

Responsibilities

• Offer debt-advice support across multiple channels to advisers and caseworkers.
• Support clients experiencing consumer debt, with focus on energy debt.
• Share best practices with caseworkers and identify training needs.
• Help develop procedures that sustain high-quality advice; participate in training.

Skills

Communication skills

Attention to detail

Quality assurance

Teamwork

Job description

CEDA Technical Support Officer

Apply before 11.59pm on 30 October 2026.

Job summary

• Salary: £23,914.80 - £24,492
• Location: Grantham
• Workplace: Office based
• Contract: Permanent
• Hours per week: 30

About the role

Technical Support Officer

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives. We are seeking a Technical Support Officer to join our team and provide debt advice support through a range of channels to our debt advisers and caseworkers, who are helping clients who are experiencing consumer related debt (with a focus on energy debt). This will involve providing caseworkers with technical guidance where needed; undertaking file reviews, observations and feedback sessions with caseworkers; measuring and evaluating file reviews against quality frameworks. The successful applicant will also identify and share best practice with caseworkers and ensure that the training and development needs of caseworkers are identified. They will also develop processes and procedures that improve or sustain the quality of advice given. Full training will be provided.

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