Telephone & Digital Adviser

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 29,000 - 39,000; Full time

Job summary

Citizens Advice Islington is seeking a Telephone & Digital Adviser to support residents with social welfare advice in Islington. The role blends telephone and generalist sessions, including face-to-face, online, or telephone assistance, with a flexible hybrid working pattern.

You will handle around 20 hours of telephone advice and 15 hours of generalist advice, build strong client relationships, and contribute to a high-quality service.

Qualifications

• Must have General Advice Certificate.
• Excellent communication, empathy and listening skills are essential.

Responsibilities

• Provide around 20 hours of telephone advice via the Advice Line.
• Provide around 15 hours of generalist advice including face-to-face, online or telephone support.

Skills

Excellent communication

Empathy

Listening skills

Education

General Advice Certificate

Job description

Telephone & Digital Adviser

Apply before 11.59pm on 15 October 2026.

Job summary

• Salary: £34,103 per annum
• Location: 222 Upper Street Islington N1 1XR
• Workplace: Hybrid working
• Contract: Permanent
• Hours per week: 35

About the role

Citizens Advice Islington is a free advice service for people living in the borough of Islington. We are strongly embedded in the local community, providing social welfare advice to over 6,000 Islington residents every year. Our clients receive face-to-face advice in our office and in six outreach community locations, as well as providing advice by telephone, email and online video.

Our Quality of Advice (QAA) standards are consistently high. To meet increasing demand and improve access to our services we are adding new adviser role as part of the team, providing advice and support to people Monday to Friday.

We thrive on a positive working environment, supported by long-term volunteers. You will enjoy learning, be very willing to support our clients, and work flexibly as part of our team. You will work directly with clients to understand their circumstances, identify the issues affecting them and offer advice regarding next steps.

This work will include around 20 hours of telephone advice via our Advice Line, including following up on advice requests received online, and around 15 hours of generalist advice including face-to-face, online or telephone as required (hours subject to change depending on demand). You will have obtained your General Advice Certificate. You will be passionate about helping people with excellent communication, empathy and listening skills.

This post is subject to a DBS check.

Citizens Advice Islington is a service provided by the charity RCJ Advice www.rcjadvice.org.uk and clients benefit from having access to the legal services provided by RCJ Advice.

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