Customer Services Advisor (Manufacturing)

Ernest Gordon Recruitment Limited; Exeter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Flexitime

Benefits

Job summary

Ernest Gordon Recruitment Limited is seeking a Customer Services Advisor (Manufacturing) in Exeter. You will handle retailers' calls, process orders, and accurately place orders into the database from multiple sources, while coordinating with warehouses for on-time distribution.

The role requires excellent communication, strong IT literacy, and the ability to multitask in a busy environment. The salary is £26,000 with 24 days holiday, flexitime, and additional benefits.

Qualifications

• Experience in customer service roles.
• Good IT literacy and proficient with Microsoft Office.
• Able to multitask in a fast-paced environment.

Responsibilities

• Answer inbound calls from retailers regarding orders and general enquiries.
• Process customer orders via fax, telephone, or email.
• Issue Pro-forma invoices, order acknowledgements, and perform general administration.
• Coordinate with Warehouse and distribution partners to ensure timely product distribution.
• Calculate discounts and carriage costs for customer orders.

Skills

Communication skills

Microsoft Office

Job description

Customer Services Advisor (Manufacturing)

£26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced customer services advisor with technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager, and you will be taking calls from our retailers, answering queries and questions, and accurately placing orders onto the database from a variety of sources.

This role requires you to be able to multitask, whilst enjoying working in a fast-paced environment, with the ability to liaise with other departments in order to provide excellent Customer Service.

The role:

• Answering inbound calls from retailers with regard to orders and general enquiries
• Processing customer orders received via fax, telephone or email
• Issuing customers with Pro-forma/Invoices, order acknowledgements, and general administration
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
• Calculate customer discounts and carriage costs in relation to customer orders

The person:

• Possess excellent communication skills, both verbal and written.
• Computer literate - with sound knowledge of Microsoft Office.

Keywords: Customer Services Advisor, Technical Advisor, Customer Services, Customer administration, Client Advisor

Reference: BBBH27378

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.