Customer Services Advisor (Manufacturing)

Ernest Gordon Recruitment; Exeter; On-site; GBP 23,000 - 29,000; Full time

Job summary

Ernest Gordon Recruitment is seeking a Customer Services Advisor (Manufacturing) in Exeter. The role involves taking retailer calls, processing orders, issuing pro-forma invoices, and coordinating with warehouse partners to ensure timely distribution.

The ideal candidate will have excellent communication skills, be computer literate, and comfortable managing multiple tasks in a fast-paced environment. Salary is around £26,000 with holiday and flexitime benefits.

Qualifications

• Experience in customer service, especially handling orders and inquiries.
• Strong verbal and written communication.
• Proficient in Microsoft Office Suite.

Responsibilities

• Answer inbound calls from retailers regarding orders and general enquiries.
• Process customer orders received via fax, telephone or email.
• Issue customers with Pro-forma/Invoices, order acknowledgements, and general administration.
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of products.
• Calculate customer discounts and carriage costs in relation to customer orders.

Skills

Customer service

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Customer Services Advisor (Manufacturing)

£26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced customer services advisor with technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager, and you will be taking calls from our retailers, answering queries and questions, and accurately placing orders onto the database from a variety of sources.

This role requires you to be able to multitask, whilst enjoying working in a fast-paced environment, with the ability to liaise with other departments in order to provide excellent Customer Service.

The role:

• Answering inbound calls from retailers with regard to orders and general enquiries
• Processing customer orders received via fax, telephone or email
• Issuing customers with Pro-forma/Invoices, order acknowledgements, and general administration
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
• Calculate customer discounts and carriage costs in relation to customer orders

The person:

• Possess excellent communication skills, both verbal and written.
• Computer literate – with sound knowledge of Microsoft Office.

Keywords: Customer Services Advisor, Technical Advisor, Customer Services, Customer administration, Client Advisor

Reference: BBBH27378

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.