Customer Services Advisors x 3 - Hybrid

Morson Group; Exeter; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Hybrid working model

Office in Exeter

Job summary

Morson Group is seeking Customer Service Advisors to support Public Sector and Large Business clients from our Exeter Head Office. Roles are on a renewable 12-month contract with a hybrid working pattern after essential training; you will work 1 day in-office and 4 days remotely.

The office location is Gadeon House, Exeter, EX1 3UT, with standard hours 8am-4pm or 9am-5pm, Monday to Friday, totaling 37 paid hours per week.

Qualifications

• Previous experience of Customer Service within a business/commercial environment.
• A natural who enjoys working in a fast-paced, team-oriented environment
• Clear, confident, verbal and written communication skills
• Competent user of Outlook, Microsoft Word and Excel
• Ability to manage multiple tasks and prioritise effectively
• A calm and considerate approach to customer interactions
• Attention to detail
• Resilience - knowing when to ask for help and knowing when to challenge
• An appetite for learning new systems and processes

Responsibilities

• Assist and support public sector and large business customers daily.
• Be the first point of contact, guiding customers from contract signature to energy goals.
• Resolve billing queries and help customers navigate their accounts.
• Deliver a seamless service reflecting the company's commitment to sustainability.
• Work within a collaborative team that values ideas and improvement.
• Respond to written and phone enquiries from large Public Sector clients.
• Maintain accurate records and ensure data integrity.
• Collaborate with internal teams to meet customer needs.
• Explain energy contracts and services to customers.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Resilience

Learning attitude

Tools

Outlook

Microsoft Word

Excel

Job description

Office Location: Gadeon House, Exeter, EX1 3UT
Hybrid Working Schedule: After completion of a successful training period (up to 3 months), successful candidates will be expected to work 1 day per week in-office and 4 days per week remotely/working from home.
Contract: Monday - Friday (8am-4pm or 9am-5pm - depending upon Team option)
Total hours paid per week: 37 per week
Duration: 12 months from date of commencement
Gross (before tax) hourly rate: £14.04

Morson Edge are working with a major player in the Energy Sector who have opportunities for Customer Service Advisors to join established teams at their Head Office in Exeter. All roles are offered on a (renewable) contract basis and will commence with a 12 month assignment. Hybrid working - after completion essential training and the ability to demonstrate confidence with client’s systems and processes - will mean you’ll ultimately work 1 day per week in-office and the balance of the week (4 days) from home (possibly subject to later change).

Role Purpose & Typical Activities

• As a Customer Service Advisor, you’ll be assisting and supporting some of our client’s Public Sector and Large Business customers on a day to day basis.
• You’ll be the first point of contact for customers - supporting them from contract signature through to their energy goals helping them to navigate their energy journey with confidence and clarity.
• Whether resolving a billing query or guiding a customer through their account, you’ll help deliver a seamless experience that reflects the Business’s commitment to service and sustainability.
• You’ll be part of a collaborative team that values ideas and continuous improvement.
• You will respond to written and phone enquiries from large Public Sector clients
• You will provide accurate and timely resolutions to customer queries
• You will collaborate with internal teams to meet customer needs
• You will maintain detailed records and ensuring data accuracy
• You will support customers in understanding their energy contracts and services

Criteria

• Previous experience of Customer Service within a business/commercial environment
• A natural who enjoys working in a fast-paced, team-oriented environment
• Clear, confident, verbal and written communication skills
• Competent user of Outlook, Microsoft Word and Excel
• Ability to manage multiple tasks and prioritise effectively
• A calm and considerate approach to customer interactions
• Attention to detail
• Resilience - knowing when to ask for help and knowing when to challenge
• An appetite for learning new systems and processes