Customer Services Administrator (Manufacturing)

Ernest Gordon Recruitment; Exeter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Flexitime

Benefits

Job summary

Ernest Gordon Recruitment in Exeter is seeking a Customer Services Administrator (Manufacturing) to support retailers with orders and inquiries. The role involves handling inbound calls, processing orders from multiple channels, and issuing invoices and pro-forma documents.

You will work closely with warehouse and distribution teams to ensure timely delivery, while calculating discounts and carriage costs as needed.

Qualifications

• Experience in customer service with a technical/ manufacturing context.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Answering inbound calls from retailers regarding orders and general enquiries.
• Processing customer orders received via fax, telephone or email.
• Issuing customers with pro-forma invoices, order acknowledgements, and general administration.
• Liaising with the Warehouse and distribution companies to ensure timely and accurate distribution of products.
• Calculate customer discounts and carriage costs in relation to customer orders.

Skills

Customer service

Communication

MS Office

Job description

Customer Services Administrator (Manufacturing)

£26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced customer services advisor with technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager, and you will be taking calls from our retailers, answering queries and questions, and accurately placing orders onto the database from a variety of sources.

This role requires you to be able to multitask, whilst enjoying working in a fast-paced environment, with the ability to liaise with other departments in order to provide excellent Customer Service.

The role:

• Answering inbound calls from retailers with regard to orders and general enquiries
• Processing customer orders received via fax, telephone or email
• Issuing customers with Pro-forma/Invoices, order acknowledgements, and general administration
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
• Calculate customer discounts and carriage costs in relation to customer orders

The person:

• Possess excellent communication skills, both verbal and written.
• Computer literate – with sound knowledge of Microsoft Office.

Keywords: Customer Services Advisor, Technical Advisor, Customer Services, Customer administration, Client Advisor

Reference: BBBH27378A

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.