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Brook Street; Cambridge; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street in Cambridge is hiring for a busy, service-led administrative role supporting courts and tribunals. You will prepare papers, update records, and provide clerking support to ensure cases move smoothly and information stays accurate.

The role requires strong administrative skills, attention to detail, and the ability to work within guidelines. Flexible, customer-focused team players will excel in this environment.

Qualifications

• Strong administrative ability with customer service focus and accuracy.
• Confident working to guidelines and procedures, escalating complex issues when needed.
• Clear, organised approach to time management and workload.
• Competent computer skills to create/update records and input data accurately.
• Willingness to be flexible for ad hoc work across local offices.

Responsibilities

• Prepare papers, files, documents and records for hearings, meetings and court/tribunal activity.
• Update and input information onto an in-house computer system; support post opening and dispatch.
• Clerking support for civil and family courts/tribunals; check materials are up to date and ready.
• Handle counter andEnquiries via face-to-face, written and telephone communication.
• Contact relevant parties, support scheduling and listing/rota activities, and serve court documents as required.
• Contribute to Team Information Board (TIB) meetings and keep them relevant and productive.
• Support processing of casework, including standard documentation and court orders, ensuring accuracy.
• Check and verify documents, records and returns against criteria, regulations and quality standards.
• Carry out basic calculations and produce straightforward statistical analysis.
• Assist with assembling information for daily TIB preparation, bundles and reporting.

Skills

Administrative skills

Customer service

Time management

Computer literacy

Flexibility

Job description

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: 9am - 5pm

Pay Rate: £12.86 per hour Day 1 Rate Increasing to £13.25 after 12 weeks

Are you at your best in a busy, service-led environment where attention to detail truly matters? Our Client is hiring in Cambridge to support the smooth running of Courts and Tribunals-keeping cases moving, information accurate, and customers well supported.

What you'll be doing:

• Prepare papers, files, documents and records for hearings, meetings and court/tribunal activity
• Update and input information onto an in-house computer system; support post opening and dispatch
• Clerking support for civil and family courts/tribunals-checking materials are up to date and ready
• Handle counter and enquiries via face-to-face, written and telephone communication
• Contact relevant parties, support scheduling and listing/rota activities, and serve court documents where required
• Contribute to Team Information Board (TIB) meetings and help keep them relevant, timely and productive
• Support processing of casework, including standard documentation and court orders, ensuring accuracy and interpretation against the court file
• Check and verify documents, records and returns against criteria, regulations and quality standards
• Carry out basic calculations and produce straightforward statistical analysis where needed
• Assist with assembling information for daily TIB preparation, bundles and reporting

What you'll bring:

• Strong administrative ability with excellent customer service focus-"right first time" matters
• Confidence working to guidelines and procedures, escalating complex issues to a team leader or supervisor when needed
• A clear, organised approach to managing your time and workload throughput and accuracy
• Competent computer skills to create/update records and support accurate data input
• A willingness to be flexible-some ad hoc working across local offices may be required

Additional information:

HMCTS embraces Lean principles and continuous improvement-there's space to use discretion, initiative and contribute to small projects.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

If you're someone who enjoys keeping things running smoothly, supporting customers with warmth and professionalism, and taking pride in accuracy, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.