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Ellisons School of Motoring; Brighton; On-site; GBP 9,000 - 13,000; Full time

Job summary

Ellisons School of Motoring is offering a Level 2 Customer Service Apprenticeship in Brighton. This paid role lets you gain hands-on experience in customer support, communication, and problem-solving while working toward a recognized qualification.

You will respond to inquiries by phone, email, or chat, log data accurately, help resolve issues, and contribute to service improvements as you learn and grow in a dynamic team.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring excellent phone etiquette and communication skills.
• Assist customers with questions, concerns, and requests, providing clear and helpful solutions.
• Enter customer data accurately into our systems, maintaining high standards of data entry quality.
• Support the team by analyzing customer feedback.
• Follow company procedures for complaint resolution and escalated issues when necessary to ensure customer satisfaction.
• Contribute to team meetings by sharing insights gained from customer interactions and suggesting process improvements.

Job description

Are you passionate about delivering exceptional customer service and eager to develop your skills in a dynamic environment? Our Level 2 Customer Service Apprenticeship offers an exciting opportunity to gain hands-on experience while working towards a recognized qualification. This paid apprenticeship is designed for motivated individuals who want to build a career in customer support, communication, and problem-solving. Join us to develop your abilities, enhance your skills, and make a real impact on our customers’ experiences every day!

Duties

• - Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring excellent phone etiquette and communication skills.
• - Assist customers with their questions, concerns, and requests, providing clear and helpful solutions.
• - Enter customer data accurately into our systems, maintaining high standards of data entry quality.
• - Support the team by analyzing customer feedback.
• - Follow company procedures for complaint resolution and escalated issues when necessary to ensure customer satisfaction.
• - Contribute to team meetings by sharing insights gained from customer interactions and suggesting process improvements.