Paid Level 2 Customer Service Apprenticeship

Ellisons School of Motoring; Brighton; On-site; GBP 9,000 - 13,000; Full time

Job summary

Ellisons School of Motoring is offering a Level 2 Customer Service Apprenticeship in Brighton. This paid role lets you gain hands-on experience in customer support, communication, and problem-solving while working toward a recognized qualification.

You will respond to inquiries by phone, email, or chat, log data accurately, help resolve issues, and contribute to service improvements as you learn and grow in a dynamic team.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring excellent phone etiquette and communication skills.
• Assist customers with questions, concerns, and requests, providing clear and helpful solutions.
• Enter customer data accurately into our systems, maintaining high standards of data entry quality.
• Support the team by analyzing customer feedback.
• Follow company procedures for complaint resolution and escalated issues when necessary to ensure customer satisfaction.
• Contribute to team meetings by sharing insights gained from customer interactions and suggesting process improvements.

Job description

Ellisons School of Motoring is offering a Level 2 Customer Service Apprenticeship in Brighton. This paid role lets you gain hands-on experience in customer support, communication, and problem-solving while working toward a recognized qualification.

You will respond to inquiries by phone, email, or chat, log data accurately, help resolve issues, and contribute to service improvements as you learn and grow in a dynamic team.