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TUI Group; Bournemouth; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Commission bonus

Holiday benefits

Health and wellbeing

Career progression

Pension and life assurance

Job summary

TUI Group in Bournemouth Castlepoint is seeking a Deputy Manager to lead and inspire a large team, delivering outstanding customer service and expert holiday guidance. You’ll coach staff to exceed targets, develop destination knowledge, and ensure seamless service across in-store interactions.

You’ll work varied shifts including weekends and bank holidays, using our systems to enhance the customer journey and reporting feedback to improve loyalty and sales.

Qualifications

• Experience leading a retail team and driving performance.
• Ability to coach and develop staff to deliver high service standards.
• Strong customer focus and sales-driven mindset.

Responsibilities

• Lead by example to inspire the team and deliver excellent customer service.
• Coach and develop colleagues to reach high performance and standards.
• Support recruitment, engagement, and reduce attrition while handling complaints.
• Work with systems to enhance the customer digital journey and track feedback.
• Monitor satisfaction trends to grow sales and loyalty.

Skills

Leadership

Coaching

Customer service

Team development

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Bournemouth Castlepointshop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £14.83 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
• Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.