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Tui Blue; York and North Yorkshire; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health and wellbeing

Career progression

Pension scheme

Job summary

TUI in York is seeking an Assistant Manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers,

Qualifications

• Lead by example and role model company values to inspire your team and deliver excellent customer service.
• Coach and develop the team to collaboratively reach high performance and standards that drive engagement.
• Assist with developing the team to resolve questions or complaints and take ownership.
• Work with systems to enhance the customer digital journey.
• Monitor and report on customer feedback, spot trends and improve customer satisfaction and loyalty.
• Assist with recruiting talent and maintaining high levels of engagement.

Responsibilities

• Lead by example and role model company values to inspire your team and deliver excellent customer service.
• Coach and develop the team to collaboratively reach high performance and standards that drive engagement.
• Assist with developing the team to resolve questions or complaints and take ownership.
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey.
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business.
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our York Parliament Streetstore, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £13.81 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

Up to £13 per hour (inclusive of enhancement when performing management duties)

Up to £13 per hour (inclusive of enhancement when performing management duties)