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TUI Group; Tunbridge Wells; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Discounts on holidays

Health and wellbeing benefits

Career progression

Pension scheme

Job summary

TUI Group in Tunbridge Wells is seeking an Assistant Manager to lead, inspire, coach and develop a team to become destination experts who sell holidays and related products while delivering outstanding service.

You'll work diverse shifts, including weekends and bank holidays, and contribute to a customer-first experience across the store and digital journey.

Qualifications

• Experience leading a team and delivering excellent customer service.
• Ability to coach and develop staff to high performance.
• Comfort using multiple systems to support the digital customer journey.
• Willingness to work varied shifts, including weekends and holidays.

Responsibilities

• Lead by example and role model company values to inspire your team and deliver excellent customer service.
• Guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement.
• Assist with developing the team to proactively investigate and resolve every question or complaint.
• Take ownership and step in when things don’t go quite right.
• Work with a variety of systems to enhance the customer digital journey.
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty.
• Assist with recruiting talent, maintaining high engagement and low attrition.

Skills

Team leadership

Customer service

Coaching

Digital systems

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Tunbridge Wells store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £13.81 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.