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TUI Group; Leigh; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Health & wellbeing programmes

Holiday benefits and discounts

Job summary

TUI Group in Leigh is recruiting a Store Manager to lead a team of destination experts, coach staff, and drive exceptional sales and service in a busy retail environment.

You’ll focus on developing the team, resolving customer questions, and improving loyalty by delivering unforgettable holiday experiences and using feedback to enhance the customer journey.

Qualifications

• Experience leading a retail team.
• Excellent customer service and communication.
• Proven track record in achieving sales targets.

Responsibilities

• Lead by example and coach the team to deliver great service.
• Develop your team to proactively resolve customer questions and complaints.
• Use customer feedback to spot trends and improve satisfaction and loyalty.

Skills

Team leadership

Customer service

Sales targets

Recruitment

Tools

Retail systems

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Leigh store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £15.34 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.

£31,000 per annum, plus bonus opportunity

Up to £12.71 per hour (depending on age)