Operational Support Officer/ Court Usher

Brook Street; Preston; On-site; GBP 20,251,000 - 21,766,000; Part time

Job summary

Brook Street is hiring an Operational Support Officer / Court Usher (Part-time) to join a busy Preston court environment. You will be the first point of contact, welcoming judiciary, juries, solicitors, barristers, the police and the public, and coordinating with Court Clerks and Witness Service.

Responsibilities include guiding parties into court, providing information, escorting users, swearing oaths, managing hearings and admin tasks, with a 3-day, 22-hour weekly pattern and occasional

Qualifications

• A confident, respectful approach with strong customer service mindset.
• Ability to manage time and follow priority instructions in a structured environment.
• Clear communication with a wide range of court users.
• Willingness to support colleagues and judges in and out of hearing times.
• Office-based role with admin tasks and basic IT skills.

Responsibilities

• Welcoming all court users and coordinating with judiciary, juries and staff.
• Calling parties, guiding them in priority order, and liaising with witnesses.
• Providing information, escorting users, and swearing oaths as needed.
• Maintaining updates on hearings, delivering files, and admin tasks.
• Assisting with hearings, room setup, and hearings via video link.

Skills

Customer service

Time management

Clear communication

Flexible working

Office support

Tools

Remote/video hearings support

Job description

Operational Support Officer / Court Usher (Part-time)
Location: Lawson Street, PR1 2QT)

If you're the kind of person who stays calm under pressure and genuinely enjoys helping others, this is a brilliant opportunity to be the first point of contact in a busy court environment. Our Client is hiring for a reputed client where your professionalism and customer service will make a real difference-especially to those who may feel anxious or have additional needs.

What you'll be doing

• Welcoming everyone to court, including members of the judiciary, juries, solicitors, barristers, the police and the public
• Calling parties into court in priority order, coordinating with Court Clerks and Legal Advisers, and liaising with the Witness Service when required
• Providing information about proceedings, escorting court users in and out of the building, and swearing oaths
• Keeping people updated on changes (including courtrooms and hearing times)
• Collecting and delivering files and bundles to judiciary and clerks, ensuring the necessary papers are in place
• Supporting colleagues and judicial staff outside of hearing times, as needed
• Assisting with court hearings, including room set-up and clearing at the end of the day
• Arranging and supporting hearings, and assisting members of the public attending hearings
• Navigating hearings via video link (onsite and remotely), including a potential CVP element for remote hearings
• Completing general admin tasks such as filing, printing, data entry, typing, and handling incoming/outgoing post
• Preparing court documents, papers and files for hearings, tribunals, trials, and meetings

What you'll bring

• A confident, respectful approach and a strong customer service mindset-especially with vulnerable people or those with complex needs
• The ability to manage your time and follow priority instructions in a structured environment
• Clear communication skills when dealing with a wide range of court users
• A practical, helpful attitude-ready to support colleagues and judges both in and out of the hearing room
• Comfortable working in an office-based role with day-to-day administrative support (approx. 10-20% of the role, depending on business needs)
• Computer skills needed to carry out the role, including support for remote/video hearings
• Flexibility to work 3 days 22 hours per week (days are flexible and will be discussed at interview) and cover occasional Saturday shifts on a rota basis

Additional information

• Enhanced DBS clearance is required and will be processed by Brook Street
• Pay: £12.86 for 12 weeks, then £13.25
• The role is predominantly based at Preston, with occasional travel to Blackburn and Burnley
• Working pattern: fully office based

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role,

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.