Retail Sales Advisor

Poltronesofà S.p.A.; Birmingham; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Uncapped commission

33 days holidays

Staff discounts

Pension scheme

Job summary

Poltronesofà S.p.A. in Castle Vale is seeking a Retail Sales Advisor to welcome customers and help them choose furniture. You’ll be part of the store team, delivering a high standard of service and contributing to a 5-star customer experience.

You’ll earn a basic salary of £22,628.76 – £26,507.98 per year with uncapped commission. In this store, earnings typically range with monthly commissions; benefícios include holidays, discounts, pension and more.

Qualifications

• Experience in a customer-facing role is preferred.
• Strong communication and relationship-building skills.
• Able to work as part of a team and maintain a high energy level.
• Willingness to work shifts and deliver a 5-star customer experience.

Responsibilities

• Welcome customers into the store and help them find the right piece of furniture.
• Accurately complete customer orders and process finance applications.
• Deliver personal sales and KPIs.
• Maintain showroom appearance through housekeeping and furniture movement as needed.
• Ensure showroom is warm, friendly and safe for everyone.
• Continuously develop knowledge of Poltronesofà products and services.
• Undertake other duties as required.

Skills

Sales driven

Customer service

Team player

Communication

Energy & motivation

Job description

Retail Sales Advisor

Department: Retail

Employment Type: Full Time

Location: Castle Vale

Reporting To: Deputy Store Manager

Compensation: £22,628.76 - £26,507.98 / year

Description

What’s the opportunity?

As part of the Retail team, you’ll be based within our store in Castle Vale welcoming customers in and talking to them about our gorgeous furniture.

As a Retail Sales Advisor you can earn more as you sell more — our uncapped commission structure puts you in control of your income.

What does the role involve?

• Welcome customers into the store and support them in finding the perfect piece of furniture for their home
• Accurately complete customer orders and process finance applications
• Accountable for delivering personal sales and KPIs
• Work within the team to deliver a 5 star customer experience
• Make sure the showrooms look their best through general housekeeping, cleaning and moving furniture when it’s needed
• Help to make sure our showrooms are warm, friendly, safe environments for everyone within them
• Continuously develop and maintain knowledge on all poltronesofà products and services
• Undertake, as required, other duties in keeping with the general nature of the role

What’s in it for you?

• Basic salary between £22,628 - £26,507 with no cap on commission
• In this store, our Retail Sales Advisors earn on average £800 - £1200 per month on top of their basic salary
• Guaranteed commission of £400 per month in your first three months
• Competitions and incentives
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance

Who are we looking for?

The most important thing for us is that you’re the right fit for our team. And if you’ve got a knack for making customers smile, can work confidently within a team environment and have buckets of energy and motivation, then we think you’d be perfect. While sales experience can sometimes be an advantage, it’s not a game-changer – personality and the ability to learn new skills is just as important!

We’re looking for the following qualities

• Sales driven with a passion for driving a 5 star customer experience
• Experience within a customer facing role
• A real people person – the ability to build strong relationships with our customers and colleagues
• A team player
• Flexibility to work shift patterns
• Strong work ethic, resilient, self-starter and a can do attitude