Reactive Works Planner

Rightio; Oldbury; On-site; GBP 26,000 - 27,000; Full time

Job summary

Rightio is seeking a highly organised Reactive Works Planner in Oldbury to plan, prioritise, and schedule engineers for urgent repairs, ensuring customers are kept informed and problems resolved promptly.

You will be the critical link between customers, engineers and the business, applying our values to deliver reliable service across 40-hour weeks with a mix of shifts. The role emphasizes proactive problem solving, clear communication and efficient resource management.

Qualifications

• Reassuring organisation — strong time management and accuracy in planning.
• Reliable communication with customers, engineers and stakeholders.
• Responsible problem solving with calm, effective solutions.
• Robust prioritisation under pressure while managing multiple tasks.

Responsibilities

• Create and maintain schedules for reactive repair work
• Prioritise tasks based on urgency, customer needs, and resource availability
• Allocate engineers and resources to ensure the right person is in the right place at the right time
• Communicate clearly with customers, engineers, and stakeholders about progress and updates
• Solve problems on the spot, making quick, effective decisions to keep jobs on track
• Monitor resources, tools, and materials to avoid delays
• Implement contingency plans when the unexpected happens

Skills

Organisation

Communication

Problem solving

Prioritisation

Collaboration

Job description

Are you highly organised with a knack for problem solving? Do you want to play a vital role in keeping customers safe and stress-free when emergencies happen?

If so, this could be the right role for you.

Location: Oldbury, West Midlands

Salary: £26,436.80 rising to £27,183.00 on successful passing of probation

Hours: Full-time: 40 hours, 5 days, Monday – Sunday, 7am – 7pm (weekdays), 8am – 5pm (weekends).

Who We Are

Rightio is one of the UK's leading home repairs and services companies. We work with over 200 fully qualified engineers nationwide, covering plumbing, heating, electrics, drainage, and locks.

We deliver peace of mind through excellent service and reliable solutions.

Our vision: "The trusted people to maintain and upgrade your property."

The Role

As a Reactive Works Planner, you'll be at the heart of our logistics team, making sure urgent repairs are handled quickly and effectively. You'll plan, prioritise, and schedule engineers to get customers' problems resolved without delay — keeping things running smoothly and efficiently.

It's more than planning jobs — it's about living our values and being the dependable link between customers, engineers, and the business.

Key Responsibilities

• Create and maintain schedules for reactive repair work
• Prioritise tasks based on urgency, customer needs, and resource availability
• Allocate engineers and resources to ensure the right person is in the right place at the right time
• Communicate clearly with customers, engineers, and stakeholders about progress and updates
• Solve problems on the spot, making quick, effective decisions to keep jobs on track
• Monitor resources, tools, and materials to avoid delays
• Implement contingency plans when the unexpected happens

About You

We're looking for someone who can demonstrate:

• Reassuring organisation — strong time management and accuracy in planning
• Reliable communication — confident updates with customers, engineers, and colleagues
• Responsible problem solving — handling obstacles with calm and effective solutions
• Robust prioritisation — working under pressure while managing multiple tasks
• Respectful collaboration — building positive working relationships across teams

Our Values

We do things the Rightio way:

• Reassuring – Giving customers confidence at every step
• Reliable – Providing consistent service customers can depend on
• Responsible – Owning our commitments and delivering on them
• Robust – Handling challenges with strength and professionalism
• Respectful – Valuing every customer and every colleague

Ready to Join a Company Where Values Matter

Ready to join a company where values matter and your success is genuinely rewarded? We'd love to hear from you.

You may have experience in the following: Works Planner, Scheduling Coordinator, Logistics Planner, Repairs Scheduler, Field Service Planner, Service Scheduler, Dispatch Planner, Resource Planner, Maintenance Planner, Operations Planner etc