Scheduler

Build Recruitment Limited; West Midlands; On-site; GBP 26,350 - 35,650; Full time

Job summary

Build Recruitment Limited is seeking a Planner in Evesham to join the repairs team. You will schedule operatives and subcontractors, monitor daily progress, and ensure timely delivery of repairs while maintaining high service levels for residents.

The role requires strong IT skills, experience with planning tools, and a customer-focused approach. You will work closely with administrators and contractors, supporting KPI targets and continuous service improvements.

Qualifications

• Experience in a similar role with similar duties.
• Strong IT skills and experience using job management systems.
• Excellent time management and organisational abilities.
• Excellent communication with residents, operatives and colleagues.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily including appointments and overdue tasks.
• Support IT systems usage ensuring PDAs and schedule of rates are entered correctly.
• Communicate clearly with residents, operatives and stakeholders to keep everyone informed.
• Work with administrators, supervisors and contractors for a seamless service.
• Cover for other planners when needed and attend meetings or training.
• Follow Health & Safety policies at all times.
• Assist with reporting and KPI monitoring to meet targets.
• Prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records for audits and compliance.
• Suggest improvements to planning and scheduling processes.
• Provide general admin support to the repairs team.

Skills

IT skills

Time management

Organisational skills

Communication skills

Customer-focused

Education

GCSE English & Maths

Tools

ICT appointing tool

Job description

Planner
Location: Evesham
Contract Start Date: ASAP
Contract Type: Full-time, Permanent

Salary - £31,000

Build Recruitmentare working with a Nationally recognised contractor who has just gone into Partnership with a Housing Association to deliver repairs, maintenance, and planned investment work across homes across Worcestershire and Gloucestershire.

About the Role:

We are looking for an organised and proactive Planner to join our repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.

Duties:

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Role Criteria:

• Experience in the above role with similar or the same duties
• GCSE (or equivalent) in English & Maths
• Experience working in a fast-paced, pressurised environment
• Strong IT skills with the ability to use job management and scheduling systems
• Excellent time management, organisational, and communication skills
• A customer-first approach with the ability to handle challenging situations
• Knowledge of repairs and maintenance processes
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool