Planner Scheduler

Ian Williams Ltd; West Midlands; On-site; GBP 25,724 - 31,441; Full time

Benefits offered by this job

Monthly performance bonuses

Profit share scheme

31 days annual leave

Pension contributions

Life insurance

Annual pay reviews

Training & development opportunities

Health and wellbeing support

Job summary

Ian Williams Ltd is seeking a Reactive Maintenance Scheduler to join their team in Aston, Birmingham. The role involves planning daily schedules to ensure timely support for residents, with a focus on efficiency and customer service.

The ideal candidate will have previous experience in repairs and maintenance scheduling, strong IT and analytical skills, and thrive in a dynamic environment. Benefits include competitive salary, monthly bonuses, and comprehensive annual leave.

Qualifications

• Previous experience in planning and scheduling within repairs and maintenance.
• Ability to follow processes and quickly adapt to new systems.
• Thrives in a fast-paced, reactive environment.

Responsibilities

• Plan daily work schedules using a dynamic scheduling system.
• Own the scheduling process from start to finish.
• Act as the first point of contact for customers and operatives.
• Ensure accuracy and compliance by maintaining detailed notes.
• Produce daily KPI reports reflecting service delivery success.

Skills

Planning and scheduling

Strong IT skills

Analytical skills

Problem-solving

Job description

We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham.

Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive/ Maintenance division at Ian Williams.

We value our people, fostering a culture of trust and support that brings out the best in our team.

If you thrive in a fast paced, people focused environment, enjoy staying organised and solving problems, and value compassion and teamwork, we’d love to hear from you. This could be the start of something exciting!

Benefits

• Competitive base salary of £28,583 for a 37.5 hour working week
• Monthly performance bonuses
• Profit share scheme
• 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
• Pension contributions up to 5%
• Life insurance
• Annual pay reviews
• Training & development opportunities
• Health and wellbeing support via Lighthouse Charity.

Responsibilities

• Plan daily work schedules using our dynamic scheduling system, ensuring a first class experience for our residents through timely and efficient coordination.
• Own the scheduling process from start to finish, considering priority, location and time while managing risks that could impact KPIs.
• Act as the first point of contact for customers and operatives, offering support via phone and email to help achieve first time fix resolutions.
• Ensure accuracy and compliance by maintaining clear and detailed notes for each task on the system.
• Contribute to contract performance by producing daily KPI reports that reflect the success of our service delivery.

Qualifications

Previous experience in planning and scheduling within repairs and maintenance. You’re driven, eager to learn, and thrive in a fast paced, reactive environment, with strong IT and analytical skills, along with the ability to follow processes and quickly adapt to new systems. This could be the perfect fit for you!

About Ian Williams Ltd

Explore more about us via our website and social media platforms including LinkedIn, Facebook, Indeed, and Glassdoor.

All successful applicants will undergo a DBS criminal records check, and we fully comply with the Rehabilitation of Offenders Act and the DBS Code of Practice.

Equal Employment Opportunity

Ian Williams is proud to be an equal opportunity employer, committed to diversity, inclusion, and fairness across all characteristics.

Applicant details will be used solely for recruitment purposes, please refer to our Candidate Privacy Notice on our website.

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.