Customer Service Planner

Morgan Sindall Property Services Limited; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Flexible working

Job summary

JOBS247 INC LTD in Cambridge is seeking a Customer Service Planner to manage appointments, update records, and monitor performance using scheduling systems and Microsoft Office. The role focuses on providing excellent customer service and maintaining high standards across the team.

With over 1000 employees, the company prides itself on putting people first, encouraging innovative thinking and delivering a positive customer experience.

Qualifications

• A professional and confident telephone manner is essential.
• Excellent communication with residents, clients, operatives and subcontractors.
• Ability to build positive relationships at all levels.
• Strong organisational skills with attention to detail and ability to juggle multiple priorities.

Responsibilities

• Take ownership of complex repairs and coordinate with site teams to provide updates and resolve issues.
• Manage workloads and monitor work-in-progress to ensure appointments are arranged and completed within timescales.
• Maintain records and monitor performance using scheduling systems and Office tools.
• Provide a positive customer experience and maintain customer confidence.

Skills

Professional telephone manner

Excellent communication

Relationship building

Calm under pressure

Organised and detail oriented

Prioritisation

Multitasking

Tools

Scheduling systems

Microsoft Office

Job description

The Customer Service Planner role centres on aring also important, as you'll be regularly using scheduling systems and Microsoft Office applications to manage appointments, update records and monitor performance.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

What you'll be doing

• Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success
• Take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been impacted, always maintaining customer confidence and delivering a positive experience
• Be responsible for managing workloads, monitoring work-in-progress jobs and ensuring appointments are arranged and completed within agreed timescales
• What you'll be responsible for

Working details

• Contract: Full-time
• Hours: 40 hours per week, Monday to Friday

What matters for this role

• A professional and confident telephone manner is essential, along with excellent communication
• And the ability to build positive relationships with residents, clients, operatives and subcontractors at all levels
• Be able to remain calm under pressure, prioritise effectively and make informed decisions to ensure jobs are completed within target timescales
• This is a role that requires excellent organisation, attention to detail and the ability to juggle multiple priorities

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Flexible working