Reactive Works Planner

Rightio Subcontractor Ltd; Birchfield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Rightio is seeking a Reactive Works Planner in Oldbury to coordinate urgent repairs across our nationwide network of engineers. You’ll plan, prioritise and schedule engineers to resolve customers’ issues quickly, keeping homes safe and service reliable.

This role rewards proactive communication, strong organisation, and calm decision-making under pressure. If you thrive in a fast-paced environment and value dependable service, we’d love to hear from you.

Qualifications

• Excellent organisational skills with strong accuracy in planning.
• Clear, proactive communication with customers, engineers and colleagues.
• Proven problem-solving ability to make quick, effective decisions.
• Robust prioritisation to manage multiple tasks under pressure.
• Respectful collaboration across teams to achieve shared goals.

Responsibilities

• Create and maintain schedules for reactive repair work.
• Prioritise tasks based on urgency, customer needs and resources.
• Allocate engineers and resources to ensure the right person is in the right place.
• Communicate progress and updates with customers and engineers.
• Solve problems on the spot to keep jobs on track.
• Monitor resources, tools and materials to avoid delays.
• Implement contingency plans when the unexpected happens.

Skills

Organisation

Communication

Problem solving

Prioritisation

Collaboration

Job description

Are you highly organised with a knack for problem solving? Do you want to play a vital role in keeping customers safe and stress-free when emergencies happen?

If so, this could be the right role for you.

Location:

Oldbury, West Midlands

Salary:

£26,436.80 rising to £27,183.00 on successful passing of probation

Who We Are

Rightio is one of the UK's leading home repairs and services companies. We work with over 200 fully qualified engineers nationwide, covering plumbing, heating, electrics, drainage, and locks.

We deliver peace of mind through excellent service and reliable solutions.

Our vision: "The trusted people to maintain and upgrade your property."

The Role

As a Reactive Works Planner, you'll be at the heart of our logistics team, making sure urgent repairs are handled quickly and effectively. You'll plan, prioritise, and schedule engineers to get customers' problems resolved without delay — keeping things running smoothly and efficiently.

It's more than planning jobs — it's about living our values and being the dependable link between customers, engineers, and the business.

Key Responsibilities

• Create and maintain schedules for reactive repair work
• Prioritise tasks based on urgency, customer needs, and resource availability
• Allocate engineers and resources to ensure the right person is in the right place at the right time
• Communicate clearly with customers, engineers, and stakeholders about progress and updates
• Solve problems on the spot, making quick, effective decisions to keep jobs on track
• Monitor resources, tools, and materials to avoid delays
• Implement contingency plans when the unexpected happens

About You

We're looking for someone who can demonstrate:

• Reassuring organisation— strong time management and accuracy in planning
• Reliable communication— confident updates with customers, engineers, and colleagues
• Responsible problem solving— handling obstacles with calm and effective solutions
• Robust prioritisation— working under pressure while managing multiple tasks
• Respectful collaboration— building positive working relationships across teams

If you're proactive, detail-oriented, and thrive in a fast-paced environment where your decisions make a real difference, we'd love to hear from you.

Our Values

We do things the Rightio way:

• Reassuring – Giving customers confidence at every step
• Reliable – Providing consistent service customers can depend on
• Responsible – Owning our commitments and delivering on them
• Robust – Handling challenges with strength and professionalism
• Respectful – Valuing every customer and every colleague

Ready to join a company where values matter and your success is genuinely rewarded? We'd love to hear from you.

You may have experience in the following: Works Planner, Scheduling Coordinator, Logistics Planner, Repairs Scheduler, Field Service Planner, Service Scheduler, Dispatch Planner, Resource Planner, Maintenance Planner, Operations Planner etc.