Planning Coordinator

United Infrastructure Connected; Warrington; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

United Infrastructure is seeking a Planning Coordinator to schedule and coordinate engineering activities, ensuring PPM and reactive works are completed on time and within SLAs. The role focuses on forward planning, resource allocation, and risk management across utility and social infrastructure projects.

Hybrid working arrangement: 4 days in the office, 1 day from home. Requires experience with CAFM systems and strong organisational skills. A-Level or equivalent education preferred.

Qualifications

• Intermediate Microsoft Excel skills.
• Experience with CAFM systems.
• Planning or scheduling experience using internal systems and Microsoft Office.
• Knowledge of hard services or facilities management (desirable).

Responsibilities

• Plan and schedule jobs in line with SLAs and delivery deadlines.
• Ensure site access, engineer skill sets, and materials are in place before allocation.
• Identify and elevate risks that may impact delivery timelines.
• Proactively resolve access or scheduling issues to avoid failed visits.
• Collaborate with the Operations Manager to optimise engineer planning.
• Support the timely delivery of PPM activities and reactive works within SLA.
• Maintain data quality in systems such as Maximo and Oracle.
• Raise purchase orders timely and manage internal outages as required.

Skills

Team player

Communication

Organisation

Prioritisation

Customer focus

Commercial awareness

Resilience

Decision making

Assertive

Education

A-Levels

Tools

CAFM systems

Maximo

Oracle

Microsoft Office

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

The Planning Coordinator is responsible for ensuring the effective scheduling and coordination of engineering activities to meet operational deadlines and service level agreements (SLAs). This role focuses on forward planning, resource allocation, and risk management to ensure successful delivery of both planned preventative maintenance (PPM) and reactive works (RW).

Key Responsibilities

• Plan and schedule jobs in line with timeframes set by the Demand Lead
• Ensure all requirements are in place prior to job allocation, including site access, appropriate engineer skill sets, and necessary materials or spares
• Identify and elevate any risks that may impact delivery timelines
• Proactively resolve access or scheduling issues to avoid failed engineer visits
• Work closely with the Operations Manager (OM) to optimise engineer planning
• Collaborate with the Demand Lead to ensure all reactive works are raised and completed within SLA
• Support the timely delivery of all PPM activities within the required monthly timeframe
• All PPM activities are planned and completed within the designated timeframe
• Reactive works are completed within agreed SLAs
• Effective use of CRM data to prevent repeat issues or inefficiencies
• Day-to-day challenges are resolved quickly to maintain service delivery
• Proactive planning reduces risk of job failure or delays
• Produce and manage engineer work schedules to ensure optimal productivity and efficiency
• Maintain strong communication with Reactive and Governance Compliance teams
• Deliver high-quality forward planning to ensure all PPMs are completed within the month
• Maximise utilisation of engineers using scheduling tools and standard time allocations
• Meet or exceed SLAs for attendance and job completion (internal and external resources)
• Liaise with the Operations Manager regarding subcontracting decisions and adjust plans accordingly
• Escalate outstanding or at-risk jobs and implement mitigation actions
• Oversee data quality in systems such as Maximo and Oracle, ensuring accuracy and clear job narratives
• Support the Management Team and Team Leader as required
• Ensure timely raising and approval of purchase orders
• Manage internal outages and coordinate responses effectively
• Undertake additional duties as required by the Line Manager

Skills & Behaviours

• Reliable team player with strong interpersonal and communication skills
• Proven ability to manage workloads and coordinate field engineers effectively
• Excellent organisational and prioritisation skills with strong attention to detail
• Professional communication skills, both written and verbal, across all levels
• Customer-focused with a commitment to delivering high-quality results
• Commercial awareness with a focus on cost control and efficiency
• Self-motivated, resilient, and results-driven
• Ability to remain calm under pressure and make informed decisions
• Confident and assertive when required

Qualifications & Experience

• Intermediate Microsoft Excel skills
• Experience with CAFM systems
• Previous experience in a planning or scheduling role using internal systems and Microsoft Office
• Knowledge of hard services or facilities management (desirable)
• Educated to A-Level standard or equivalent (desirable)
• Monday to Friday office based 8am to 5pm Hybrid 4 days office 1 day from home

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.

Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.

Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place.

A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change.

Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.

Ready to take the next step in your career?