Service Technical Planner

Adecco; East Midlands; On-site; GBP 28,000 - 36,000; Full time

Job summary

Adecco is recruiting a Service Technical Planner to join the Chesterfield-based service administration team. You will validate service jobs, verify customer and site data, and allocate the right engineers and resources to maximise efficiency.

Office-based role, working hours 8:30am–5:00pm, Monday to Friday, with focus on reactive breakdowns and contracted works, while maintaining high customer satisfaction and strong utilisation of engineers.

Qualifications

• Experience in technical scheduling, logistics planning, or field service coordination.
• Proficient IT skills with scheduling systems and CRM software.
• Understanding of SLAs and performance metrics.
• Ability to prioritise and manage multiple tasks.

Responsibilities

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Skills

Organisational skills

Attention to detail

Problem solving

Communication skills

Teamwork

Scheduling IT systems

CRM software

Tools

Scheduling systems

CRM software

Route optimisation tools

Job description

Job Role: Service Technical Planner

Location: Chesterfield, S41

Our client a well established manufacturing organisation based in Chesterfield is seeking a dedicated and detail-oriented Service Technical Planner to join their dynamic, friendly Service Administration team.

This exciting role is crucial in ensuring the efficient delivery of contracted service works and reactive breakdowns and repairs, while optimising resource utilisation and maintaining high standards of customer satisfaction.

As a Service Technical Planner, your role will include:

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources required.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Ensure engineers are fully briefed and equipped.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Our client is looking for a candidate who embodies the following competencies and experience:

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Ability to manage competing priorities under pressure.
• Proactive problem-solving and decision-making skills.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with strong accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.
• Understanding of service-level agreements and performance metrics.

Working Hours - Monday to Friday 8:30am - 5:00pm office based

If you are a proactive individual with a passion for optimising service delivery and enhancing customer satisfaction, this is an excellent opportunity to advance your career. The organisation offers a supportive environment where your contributions will be valued and recognised.

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.