Rapid Return Agent

Avis Budget Group; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading global mobility solutions provider is looking for a Rapid Return Agent in Edinburgh. This role involves greeting customers, inspecting vehicles, and handling rental agreements. Candidates should have strong customer service skills and a clean driving record, alongside a high school diploma. Join a company that values its staff and offers great perks, including 33 days of holiday and discounts on rentals. The position is full-time and involves working a rotational shift pattern.

Benefits

33 days holiday inclusive of bank holidays

Employee Assistance Programme

Employee discounts on car rental

Opportunity to earn monthly commission

Qualifications

• Fluency in written and spoken English is mandatory.
• Prior customer service experience, particularly in car rental or hospitality, is preferred.
• Valid driver's license with a clean driving record is required.

Responsibilities

• Greet customers who are returning rental vehicles.
• Inspect vehicles for damages and document as needed.
• Collect rental agreement receipt signature.
• Provide assistance with directions and travel info.
• Conduct thorough vehicle inspections for readiness.

Skills

Customer service experience

Fluency in spoken and written English

Communication skills

Interpersonal skills

Team-oriented approach

Ability to handle multiple tasks

Education

High school diploma or equivalent

Job description

Job Title: Rapid Return Agent

Salary: £25,500.00

Hours: Full time, permanent, rotational shift pattern Monday – Saturday

Rapid Return Agents are responsible for ensuring that rental vehicles are returned in a timely and orderly manner, and that they are inspected and prepared for the next rental. This position involves interacting with customers, processing rental agreements and payments, as well as conducting vehicle inspections.

A Rapid Return Agent may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues. This position typically requires excellent customer service skills and the ability to work in a fast‑paced environment.

Some specific responsibilities of a Rapid Return Agent may include:

• Greeting customers who are returning rental vehicles
• Inspecting vehicles for any damages or issues, and documenting them using the appropriate tools, and assessing any necessary charges as needed
• Outline and clarify all final charges to customers and collect the rental agreement receipt signature from them
• Providing assistance with directions and travel information
• Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
• Maintaining accurate records and completing paperwork
• Resolving customer complaints and issues in a timely and professional manner
• Ensuring that the rental car lot is organized and well‑maintained
• Ensuring that safety and security protocols are followed at all times

Requirements:

• High school diploma or equivalent level of education
• Fluency in spoken and written English
• Prior customer service experience, particularly in the car rental, retail or hospitality sectors, with 1-2 years preferred
• Valid driver's license with a clean driving record
• Openness to working flexible schedules, including weekends
• Proven proficiency in communication and interpersonal skills
• A team‑oriented approach
• Demonstrated ability to handle multiple tasks and perform well in a fast‑paced setting
• A friendly, upbeat, and proactive attitude.

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car‑sharing network. Together our brands offer a range of options, from car and truck rental to on‑demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one‑way, daily, weekly, and months‑long reservations.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Apply Now!

#Driventobethebest

Edinburgh Midlothian United Kingdom