Rail Station Customer Champion & Ticket Advisor

Govia Thameslink Railway Ltd.; Redhill; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

32 days annual leave

Final salary pension

Free travel across networks

75% discount on other train services

Job summary

Govia Thameslink Railway Ltd. is seeking a Salespoint Assistant to deliver outstanding customer service at local stations. You will help customers choose the right tickets, promote products and promotions, and contribute to safe, smooth journeys.

The role requires a proactive customer approach, strong numerical skills and the ability to stay calm under pressure. Applicants must live in the local area with own transport for early shifts and weekend work.

Qualifications

• Proactive customer approach and ability to support the team.
• Exceptional levels of customer service, as a role model for others.
• Experience managing customers in difficult environments.
• High level of numerical ability.
• Effective communicator demonstrated in application/assessments.
• Live in local area with access to transport to arrive for early shift.

Responsibilities

• Provide high standard of advice, information and service to customers.
• Find the right tickets for customers.
• Advise on and promote the full range of products, services and promotions.
• Participate in the safe running of trains and station environment by following procedures.

Skills

Customer service

Numerical ability

Communication

Decisive action

Local resident

Job description

Govia Thameslink Railway Ltd. is seeking a Salespoint Assistant to deliver outstanding customer service at local stations. You will help customers choose the right tickets, promote products and promotions, and contribute to safe, smooth journeys.

The role requires a proactive customer approach, strong numerical skills and the ability to stay calm under pressure. Applicants must live in the local area with own transport for early shifts and weekend work.