Rail Station Host: Customer Care & Ticket Sales

Chiltern Railways; Royal Leamington Spa; Sur place; GBP 33 000 - 40 000; Plein temps

Résumé du poste

Chiltern Railways in Leamington Spa is seeking a Sales Station Host on a permanent basis. The role is based mainly within the booking office, with responsibility for the whole station including the car park, and involves selling National Rail products and tickets.

You will provide high standards of customer care, handle cash, assist disabled passengers, and ensure safety and smooth operations in line with the company's Safety Plan.

Qualifications

• Previous experience working with customers.
• Strong interpersonal skills.
• Basic accounting and cash handling knowledge.
• Ability to deal with conflict situations.
• Good communicator with customer service focus.
• Smart personal appearance.
• Flexible and adaptable to changing conditions.
• Calm under pressure.
• Excellent people skills.
• GCSE English and Maths (A–C).

Responsabilités

• Sell Chiltern Railways and National Rail products from ticket issuing systems.
• Deliver consistently high standards of proactive and reactive customer care both inside and outside of the booking office.
• Manage and operate ticket gates where applicable.
• Supplementing the automated announcing system with live local announcements to inform customers of train alterations.
• Be the point of contact for car park issues in the absence of an attendant or security.
• Carry out all tasks to comply with cash regulations and office security procedures.
• Perform duties to balance shift paperwork as instructed.
• Ensure accounting documentation is completed accurately and following procedures.
• Read notices and adhere to instructions and publications in the booking office system.
• Keep leaflet displays stocked and maintain self-service ticket systems as directed.
• Record refunds and payout authorised refunds when necessary.
• Order stationery and ticket stock through the Customer Service Manager.
• Record locked stock items in the register.

Connaissances

Customer service

Interpersonal skills

Cash handling

Communication

Problem solving

Formation

GCSE English and Maths

Outils

Ticket issuing systems

Self-service ticket systems

Description du poste

Chiltern Railways in Leamington Spa is seeking a Sales Station Host on a permanent basis. The role is based mainly within the booking office, with responsibility for the whole station including the car park, and involves selling National Rail products and tickets.

You will provide high standards of customer care, handle cash, assist disabled passengers, and ensure safety and smooth operations in line with the company's Safety Plan.