Passenger Services Experience Specialist

Careers On The Thames; Greater London; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Careers On The Thames is seeking a customer-focused team member to support the passenger experience at our piers in Greater London. You will help passengers purchase the correct ticket type and contribute to a welcoming, efficient environment.

Role requires strong front-line customer service skills, the ability to manage queues, protect revenue, and communicate clearly with customers and colleagues to ensure punctual, reliable service.

Qualifications

• Previous experience in customer facing role ideally from hospitality, retail or tourism background
• A genuine desire and ability to work with the public in a front line, customer facing role
• Ability to build rapport with customers and be approachable, knowledgeable and helpful

Responsibilities

• To ensure all passengers have purchased the correct ticket type for their journey
• To maintain a high standard of customer experience at all times
• To organise and manage the customer queuing system at the required piers
• To support and protect the revenue protection on the required piers
• To ensure clear communication is delivered to all customers and colleagues
• Be committed and flexible in your approach to work
• Ensuring we are committed to providing a punctual and reliable service to our customers

Skills

Customer service

Front-line experience

Rapport building

Job description

Careers On The Thames is seeking a customer-focused team member to support the passenger experience at our piers in Greater London. You will help passengers purchase the correct ticket type and contribute to a welcoming, efficient environment.

Role requires strong front-line customer service skills, the ability to manage queues, protect revenue, and communicate clearly with customers and colleagues to ensure punctual, reliable service.