Customer Service Opportunities - Dartford

South Eastern Railway; Dartford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free travel on South Eastern services

Final salary pension

28 days annual leave

Job summary

South Eastern Railway in Dartford is seeking Station Colleagues to join our busy London Terminals network. The role offers 37 hours per week with a permanent, full-time contract and shift work including weekends and nights.

You’ll deliver first-class customer service, uphold safety standards, and help keep stations clean and welcoming. With a salary of £26,844 rising to £29,156 plus regional allowance (£3,335–£4,271) and free travel on South Eastern services, this is a rewarding opportunity in a

Qualifications

• a passion for making every passenger journey the best it can be
• excellent people and communication skills
• customer service experience
• proactive and positive attitude
• ability to work well in a team
• ability to handle challenging situations well

Responsibilities

• Help make every journey through our station an enjoyable one by providing top-notch customer service and following safety protocols
• Work across platforms, gatelines, ticket offices, and with Passenger Hosts where applicable
• Spend time on tasks such as dispatching trains, inspecting tickets, guiding passengers, answering questions, lost property, selling tickets, and conducting safety checks
• Work varied shifts including weekends, bank holidays and nights; some shifts may start early or end late
• Must live within a 40 minute commute of the station you’ll be working from

Job description

The following content displays a map of the jobs location - Dartford

Job Reference seastern/TP/45880/3682

Number of Positions:

1

Contract Type:

Permanent - Full Time

£26,844 rising to £29,156 (shift work) plus regional allowance £3,335 rising up to £4,271 (subject to location) and free travel on South Eastern services

Working Hours:

37

Full address:

Dartford

Closing Date:

25/10/2026

Job Category:

Station Colleagues

Region / Division:

London

Business Unit:

Job Introduction

Looking for a career that can take you places? Join our Southwestern station team at one of our London Terminals or a station around London!

• Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
• Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.

Can you move people?

PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.

Main Responsibilities

What you’ll do

Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.

Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.

Depending on your role, you may spend your time:

• making sure trains are dispatched safely and on time from our platforms
• inspecting tickets and helping passengers get through our gatelines
• cleaning and tidying our stations
• answering passenger questions and helping them get where they need to be
• dealing with lost property
• selling tickets and promoting activities on our railway
• conducting regular safety and security checks.
• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
• At certain stations, you may also spend some of your shifts working alone.

CANDIDATES MUST LIVE WITHIN A 40 MINUTE COMMUTE OF THE STATION THEY WILL BE WORKING FROM. LIVING OUTSIDE OF THIS RADIUS MAY RESULT IN YOUR APPLICATION BEING WITHDRAWN.

The Ideal Candidate

The experience you’ll need

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is:

• a passion for making every passenger journey the best it can be
• excellent people and communication skills
• some customer service experience
• a proactive and positive attitude
• the ability to work well in a team
• the ability to handle challenging situations well.

Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southern. please wait six months before applying again.

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 28 days annual leave allowance (including bank holidays)

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women .

Our ways of working are what we expect of everyone at Southern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.