Customer Service Opportunities - Dartford
Southeastern Railway
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Benefits offered by this job
Job summary
Southeastern is looking for people who care about great customer service to join our station team across London terminals and stations. No railway experience is required and we welcome applicants from all backgrounds.
You’ll work varied shifts, including weekends, with opportunities to develop within a supportive, safety-focused environment. You’ll be part of an inclusive team delivering help on platforms and in ticket offices, with rewards like rail travel across our networks and a final salary
Qualifications
- Excellent people and communication skills.
- Some customer service experience.
Responsibilities
- Provide top‑notch customer service and keep stations clean and welcoming.
- Follow safety protocols and assist passengers at platforms, gatelines and ticket offices.
- Assist with ticketing, lost property, and guiding passengers to where they need to be.
Skills
Job description
- Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
- Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
- Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
- making sure trains are dispatched safely and on time from our platforms.
- inspecting tickets and helping passengers get through our gatelines.
- cleaning and tidying our stations.
- answering passenger questions and helping them get where they need to be.
- dealing with lost property.
- selling tickets and promoting activities on our railway.
- conducting regular safety and security checks.
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
- At certain stations, you may also spend some of your shifts working alone.
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
- a passion for making every passenger journey the best it can be.
- excellent people and communication skills.
- some customer service experience.
- a proactive and positive attitude.
- the ability to work well in a team.
- the ability to handle challenging situations well.
Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at southeastern, please wait six months before applying again.
Along with your salary, the rewards you’ll get include:
- a final salary pension.
- 28 days annual leave allowance (including bank holidays).
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work.
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women .
Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
SE Trains Limited
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