Platform Station Host

Chiltern Railways; Banbury; Presencial; GBP 31.000 - 38.000; Jornada completa

Descripción de la vacante

Chiltern Railways in Banbury is seeking a Platform Station Host to join us, working from Banbury Station. The role focuses on ensuring punctual train dispatch and keeping the station well presented, on platforms and in the booking hall, with responsibility for the car park as well.

You will assist customers, including those needing disabled assistance, and provide information via the Public address system. A professional appearance and strong communication are essential in this permanent,

Formación

• Customer service experience required.
• Cash handling experience required.
• Computer literacy required.
• Good literacy and numeracy skills required.
• Honest and trustworthy.
• Demonstrate good judgement in various areas of the role.
• Remain calm, confident and professional at all times even under pressure.
• Ability to make professional decisions on behalf of the business.
• Attitude and aptitude to understand and operate on-site equipment.
• Ability to work as a team as well as perform tasks alone.
• Excellent communication both verbal and written skills.
• Excellent interpersonal skills.
• Ability to deal with conflict situations.
• Smart and presentable appearance.
• GCSE English and Maths at A-C grades are required.

Responsabilidades

• Maintain overall appearance and cleanliness of the station to the highest standard.
• Ensure trains are dispatched in accordance with the rule book.
• Provide proactive and reactive customer care across the station.
• Take responsibility for station announcements during disruption.
• Assist customers through ticket gates and provide information.
• Be the point of contact for car park issues when security is not present.
• Read notices and adhere to instructions.
• Change station posters and replenish leaflet content as advised.
• Order cleaning materials through the Customer Service Manager.
• Assist in training new staff as appropriate.
• Assist Retail Station Hosts with cash collection as requested.

Conocimientos

Customer service

Cash handling

Computer literacy

Literacy & numeracy

Decision making

Calm under pressure

Teamwork

Communication

Interpersonal skills

Conflict management

Professional appearance

Educación

GCSE English & Maths (A-C)

Descripción del empleo

Role: Platform Station Host

Location: Banbury

Contract Type: Permanent

Salary: £34,735.99 per annum

Do you have a passion for Customer Service? Do you enjoy helping people?

If so, Chiltern Railways are looking for a Platform Station Host to join us, working from Banbury Station. The purpose of the role will be to ensure punctual train dispatch of passenger trains from Banbury Station. You will be responsible for ensuring the station is well presented. Based primarily on station platforms and in booking hall, but with responsibility for the whole station including the carpark. You will provide general assistance to customers as required including disabled assistance, information and customer information via the Public address.

What We Are Looking For

• To take responsibility for the overall appearance and cleanliness of the Station and ensure that it is maintained to the highest standard.
• To ensure that trains are dispatched in accordance with the rule book.
• Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times.
• Take responsibility for local station announcements during times of disruption.
• Take responsibility for assistance of customers though ticket gates.
• Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant.
• Read all notices, instructions, and circulars and adhere to all instructions.
• Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised.
• Order station cleaning materials through the Customer Service Manager.
• Assist in the instruction of new staff as appropriate.
• Assist Retail Station Hosts with cash collection as requested.

Essential Criteria

• Previous customer service experience
• Previous cash handling experience
• Computer literate with necessary keyboard skills
• A good standard of literacy and numeracy skills
• Honest & trustworthy
• Demonstrate good judgement in various areas of the role
• To remain calm, confident and professional at all times even whilst under pressure
• Ability to make professional decisions on behalf of the business
• Attitude and aptitude to understand and operate on-site equipment
• Ability to work as a team as well as perform tasks alone
• Excellent communication both verbal and written skills
• Excellent interpersonal skills
• Ability to deal with conflict situations
• Smart and presentable appearance
• GCSE qualifications (A-C grades) in English and Maths

Desirable Criteria

• Good geographical skills
• First aid trained
• Railway operations knowledge
• Good attention to detail