Revenue Protection Officer

Carlisle Support Services; Bradford; On-site; GBP 18,000 - 24,000; Part time

Job summary

Carlisle Support Services is hiring a Revenue Protection Officer for the Bradford area on a part-time basis. You will be the visible presence at Bradford Station, ensuring customers hold valid tickets and that gates operate correctly.

This role requires strong customer service skills and a proactive, professional demeanor, including during disruptions. The successful candidate will work in a customer-facing capacity, wearing the provided uniform and maintaining high standards of service.

Qualifications

• Strong communication skills (written and oral).
• Excellent customer service and people engagement abilities.
• Good numeracy and literacy.
• Ability to handle potential confrontation tactfully.
• Ability to stand for long periods.
• Able to adhere to drugs and alcohol policy and standards.

Responsibilities

• Manage and operate electronic ticket gates (training provided).
• Assist in selling tickets (training provided).
• Respond to customers in a polite and professional manner.
• Disseminate train travel information to passengers.
• Report Travel Incident Reports to a high standard.
• Assist with Revenue Enforcement exercises.
• Issue penalty fares (training provided).
• Follow directions from Station Supervisor or Station Manager.

Skills

Verbal communication

Customer service

Numeracy

Dealing with confrontation

Stamina

Policy adherence

Job description

Job Introduction

Are you a professional, energetic and enthusiastic individual interested in pursuing a career in the rail industry?

We have opportunities for a Revenue Protection Officer working in the Bradford area on a part time basis.

The successful candidate will provide a highly visible presence at Bradford Station, supporting strategies aimed at reducing ticketless travel by ensuring customers possess valid tickets and ensuring the Automatic Ticket Gates are operated to the highest standards. As this is a customer facing role there may also be a requirement to provide support to customers who need help, particularly during times of disruption. The delivery of high standards of customer service is therefore a key skill for this role.

As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.

Key Personal Capabilities

• Good communications skills (written and oral)
• The role requires the ability to stand for long periods of time
• The ability to exercise a high level of customer service skills when dealing with customers. (Excellent customer service and people engagement skills)
• Must have good numeric skills
• Ability to deal with potential confrontation
• Must be able to adhere to the drugs and alcohol policy and standards

Job Description

• Manage and control electronic ticket gates on the Station (Training provided)
• Assist in the selling of tickets (Training provided)
• Respond courteously and effectively to all customers ensuring they are dealt with in a polite, welcoming and professional manner
• Dissemination of train travel information
• To report and complete Travel Incident Reports to a high standard
• To assist with Revenue Enforcement exercises.
• Issuing Penalty fares (Training provided).
• Work as directed by the Station Supervisor or Station Manager