Rail Revenue Protection Specialist

Carlisle Support Services; Skipton; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health plan

Flexible wages access

Discounts and rewards

Training and career development

Uniform provided

SIA top-up training

Job summary

Carlisle Support Services is hiring a Revenue Protection Officer to work at Skipton and surrounding Bradford areas. You will be the first friendly face for customers, helping with guidance, and enforcing travel rules. Training is provided, with opportunities to grow within the team.

The role emphasises reliability, punctuality, and a proactive approach to incidents, supporting a safe, welcoming railway environment for all passengers.

Qualifications

• Experience in a customer-facing role is helpful.
• Enthusiasm and willingness to learn are important.
• Reliable and adaptable with a positive attitude.

Responsibilities

• Offer guidance, information, and a friendly face to customers.
• Issue penalty fares to travellers without valid travel.
• Support electronic ticket gates at the station (training provided).
• Assist passengers needing extra support or guidance.
• Represent the company in a smart, proactive manner.
• Respond to incidents calmly and helpfully.

Skills

Customer service

Teamwork

Punctuality

Flexibility

Communication

Learning mindset

Job description

Carlisle Support Services is hiring a Revenue Protection Officer to work at Skipton and surrounding Bradford areas. You will be the first friendly face for customers, helping with guidance, and enforcing travel rules. Training is provided, with opportunities to grow within the team.

The role emphasises reliability, punctuality, and a proactive approach to incidents, supporting a safe, welcoming railway environment for all passengers.