Senior Operations Supervisor

APCOA PARKING UK; Crawley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Competitive Pension scheme

Employee benefits and discounts

Training and development opportunities

Job summary

APCOA PARKING UK in the South East is seeking a Senior Operations Supervisor to lead rail parking operations across multiple sites. You will oversee frontline teams, drive service delivery, and maintain high safety and customer standards while travelling between sites on the rail network.

Join a growing organisation that supports development, offers structured training, and a clear path into senior operations leadership.

Qualifications

• Experience in supervisory or senior operational leadership roles.
• Full UK driving licence and willingness to travel.
• Strong communication and leadership skills.
• Experience with frontline team motivation.

Responsibilities

• Lead day-to-day operation and performance of defined sites, owning service delivery, KPIs and operational standards.
• Coach and develop Civil Enforcement Officers; conduct performance reviews and absence management.
• Plan people, rosters and annual leave to maintain contract coverage.
• Support onboarding and training for new colleagues.
• Carry out regular site visits to maintain high standards of service delivery and site presentation.
• Monitor operational standards, identify issues and implement improvements.
• Support shift planning and operational requirements.
• Work with the Contract Manager to resolve challenges and improve performance.
• Ensure services are delivered safely, professionally and in line with company standards.
• Support customer inquiries and complaints to ensure a positive experience.
• Maintain accurate records and reports.

Skills

Leadership

Team leadership

Coaching

Planning

Communication

IT systems

Driving licence

Travel

Customer service

Tools

Microsoft Office

Job description

The Role

Senior Operations Supervisor – Rail Parking

£32,000 per annum
Location: Three Bridges – South East
Job Type: Full-time, Permanent

Lead teams. Improve services. Build your career.

Are you an experienced Senior Supervisor/ Team Leader or Assistant Area Manager looking for your next step in operational leadership? We're looking for a Senior Operations Supervisor to join our Rail Parking Operations team, supporting the delivery of high‑quality services across multiple locations within the Southern network.

This is a fantastic opportunity for someone with experience in parking, facilities management, security, retail, transport or customer focused operations who wants to take on greater responsibility, develop their leadership skills and make a real impact every day.

As Senior Operations Supervisor, you'll be a visible leader supporting frontline teams, maintaining high standards across sites and working closely with the Contract Manager to deliver safe, reliable and customer‑focused services. The role will involve regular travel between sites across locations from South London, Surrey, East and West Sussex info Kent area’s with use of a rail pass. If you're someone who enjoys working with people, solving problems, adaptable and leading from the front, we'd love to hear from you.

What you’ll be doing

Your role will include:

• Lead the day-to-day operation and performance of a defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Civil Enforcement Officers, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rota’s and annual leave to maintain operational flexibility and contract coverage.
• Helping new colleagues settle into their roles through effective onboarding and training support.
• Carrying out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitoring operational standards, identifying issues and helping implement improvements.
• Supporting shift planning, annual leave cover and operational requirements.
• Working with the Contract Manager to resolve challenges and improve performance.
• Ensuring services are delivered safely, professionally and in line with company standards.
• Supporting customer enquiries and complaints, ensuring a positive experience.
• Maintaining accurate records, reports and operational information.

What we’re looking for

We're looking for someone who can combine operational experience with a positive approach to leadership. You'll ideally have:

• Experience in a Supervisor, Team Leader, Area Assistant manager or senior operational leadership role.
• Rail Pass provided
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands‑on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence and the flexibility to travel.

Experience in any of the following would be an advantage:

• Parking operations, Facilities management, Security services, Rail or transport operations, Customer service environments & compliance or enforcement roles.

Why join us?

At APCOA, our people are at the heart of everything we do. We provide opportunities to develop, progress and build rewarding careers within a growing organisation.

You'll receive:

• A Salary of £32,000
• 25 days annual leave plus 8 Bank Holidays.
• Competitive Pension scheme.
• Employee benefits and discounts.
• Training and development opportunities.
• Career progression opportunities into future operational leadership roles.
• A supportive and collaborative working environment.

Ready for your next challenge?

If you're ready to take the next step in your operational career and become part of a team delivering essential services across the rail network, apply today.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We believe our people are our greatest strength and provide opportunities for everyone to develop and succeed.