Parking Supervisor (Manchester, UK)

Parking Network BV; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

APCOA is seeking a Parking Supervisor in Prestwich to lead frontline teams, manage rostering and ensure high standards of customer service and safety. The role involves day-to-day car park operations, coaching staff, and driving KPI performance while maintaining compliance with procedures.

This full-time position offers a clear leadership path, requires a UK driving licence, and involves typical daytime hours with occasional weekend coverage to meet operational needs.

Qualifications

• Experience supervising frontline teams in a fast-paced environment.
• Strong communication and interpersonal skills for customer-focused service.
• Ability to plan staffing, rosters and site coverage efficiently.
• Knowledge of health and safety and compliance procedures.

Responsibilities

• Lead, coach and support frontline teams to achieve service KPIs.
• Coordinate staffing levels, rosters and site coverage.
• Conduct site inspections and performance checks for safety and presentation.
• Respond to incidents with timely escalation and resolution.
• Support inductions, coaching and performance management.

Skills

Supervisory experience

Customer service

Staff coordination

Communication

Time management

Health & safety

Problem solving

Job description

Parking Supervisor - Prestwich - Full time - 40 hours per week - £30k.

We are seeking an experienced and people-focused Parking Supervisor with a full UK driving licence to lead frontline operations in Prestwich.

If you enjoy leading teams, delivering excellent customer service and maintaining high operational standards in a fast-paced environment, this is an outstanding opportunity to further your career.

Join APCOA as a Parking Supervisor and play an important role in delivering safe, compliant and customer-focused parking operations.

At APCOA, we are looking for a confident, proactive and professional Parking Supervisor to support the team based in Prestwich. This is an excellent opportunity for a motivated supervisor or team leader to take ownership of day-to-day car park operations, lead a team of patrol attendants, and help deliver operational excellence, compliance, KPI performance and customer satisfaction. Working closely with the Operations Manager, you will contribute to effective service delivery, stakeholder communication and a consistently high standard of frontline operations.

This is a full-time position working Monday to Friday, 8:00am to 8:00pm on Mondays and then 8:00am to 3:00pm Tuesday to Friday, with occasional weekend or bank holiday cover where required to support operational needs, change for shifts etc

If you are looking for a rewarding leadership role where your experience, judgement and people skills will make a genuine difference, we would be delighted to hear from you.

What you'll do:

• Lead, coach and support frontline teams to deliver excellent operational performance, customer service and achievement of key service KPIs.
• Coordinate staffing levels, rota planning and site coverage to ensure efficient, compliant and customer-focused parking operations.
• Carry out regular site inspections, audits and performance checks to maintain high standards of safety, presentation and service delivery.
• Monitor operational performance, identify areas for continuous improvement, and take prompt action to resolve issues effectively.
• Respond professionally to parking, security and operational incidents, ensuring timely escalation and resolution where appropriate.
• Support inductions, frontline training, frontline coaching and performance management to build an engaged, capable and high-performing team.
• Ensure compliance with company procedures, health and safety standards, operational processes and employee communications.
• Work collaboratively with the Operations Manager and wider internal teams to resolve site-related operational matters within agreed service levels.
• Undertake additional duties as required to support the wider contract, business objectives and continuous improvement of service delivery.

What you'll bring:

• Previous supervisory or team leadership experience within parking operations, customer service, facilities, enforcement or any other frontline operational environment.
• Excellent communication and interpersonal skills, with the ability to lead by example and build trusted working relationships.
• Strong organisational and time management skills, with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
• A proactive, solutions-focused approach, with confidence in managing incidents, resolving operational challenges and supporting continuous improvement.
• Knowledge of health and safety, compliance procedures and operational standards, with a commitment to maintaining a safe working environment.
• A professional, approachable and customer-focused attitude, with a genuine commitment to delivering high-quality service and supporting team success.

Applicants must be over 18

At APCOA, we are committed to creating a fair, inclusive and supportive workplace where everyone is treated with respect and has the opportunity to grow. We believe in recognising success, encouraging development and helping our people achieve their full potential