Senior Rail Parking Operations Lead

APCOA PARKING UK; Crawley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Competitive Pension scheme

Employee benefits and discounts

Training and development opportunities

Job summary

APCOA PARKING UK in the South East is seeking a Senior Operations Supervisor to lead rail parking operations across multiple sites. You will oversee frontline teams, drive service delivery, and maintain high safety and customer standards while travelling between sites on the rail network.

Join a growing organisation that supports development, offers structured training, and a clear path into senior operations leadership.

Qualifications

• Experience in supervisory or senior operational leadership roles.
• Full UK driving licence and willingness to travel.
• Strong communication and leadership skills.
• Experience with frontline team motivation.

Responsibilities

• Lead day-to-day operation and performance of defined sites, owning service delivery, KPIs and operational standards.
• Coach and develop Civil Enforcement Officers; conduct performance reviews and absence management.
• Plan people, rosters and annual leave to maintain contract coverage.
• Support onboarding and training for new colleagues.
• Carry out regular site visits to maintain high standards of service delivery and site presentation.
• Monitor operational standards, identify issues and implement improvements.
• Support shift planning and operational requirements.
• Work with the Contract Manager to resolve challenges and improve performance.
• Ensure services are delivered safely, professionally and in line with company standards.
• Support customer inquiries and complaints to ensure a positive experience.
• Maintain accurate records and reports.

Skills

Leadership

Team leadership

Coaching

Planning

Communication

IT systems

Driving licence

Travel

Customer service

Tools

Microsoft Office

Job description

APCOA PARKING UK in the South East is seeking a Senior Operations Supervisor to lead rail parking operations across multiple sites. You will oversee frontline teams, drive service delivery, and maintain high safety and customer standards while travelling between sites on the rail network.

Join a growing organisation that supports development, offers structured training, and a clear path into senior operations leadership.