Administrator

Dudley Group NHS Foundation Trust; Stourbridge; Sur place; GBP 23 000 - 28 000; Temps partiel

Résumé du poste

Dudley Group NHS Foundation Trust is seeking an experienced Radiology Reception Admin at Corbett Outpatient Centre in Stourbridge. The post operates Monday to Friday, 3pm–8pm, part‑time across multiple sites within the Trust.

This role supports patient check‑in, appointment bookings and handling referrals, with emphasis on accurate data entry and system updates. Previous NHS clerical experience is desirable; there is a strong focus on patient‑facing service, data protection and efficient

Qualifications

• GCSE English and Maths or equivalent education.
• ECDL and NVQ2 in Customer Service provide essential IT and service skills.
• Experience with NHS clerical processes is advantageous.

Responsabilités

• Attend patients on the CRIS system.
• Book appointments using the CRIS system.
• Deal with queries regarding referrals or appointments.
• Transfer and import Radiology Images.
• Update patient details on PAS system.

Connaissances

Data entry

Teamwork

Customer service

Initiative

Formation

GCSE English Language and Maths

ECDL

NVQ Level 2 in Customer Service

Outils

RIS

OASIS

IEP

PAS

Description du poste

Main area Radiology Grade NHS AfC: Band 2 Contract Fixed term: 9 months (Flexible to meet the needs of the service) Hours Part time - 25 hours per week (Monday-Friday 15.00-20.00) Job ref 253-1026-8351416

Site Corbett Outpatient Centre Town Stourbridge Salary £25,272 Pro Rata Per Annum Salary period Yearly Closing 04/11/2026 23:59

Job overview

Vacancy hours: Monday - Friday 3pm - 8pm

Are you looking for a busy varied role ?

We are looking for an experienced administrator to join our busy Radiology Reception Admin team.The role will primarily be based at Corbett Outpatient Centre however you may be expected to work at any of the Trust locations. These include Russells Hall Hospital and Dudley Guest Outpatient Centre as well as various community-based sites across the borough.

Main duties of the job

To attend patients on the CRIS system.

To book appointments using the CRIS system.

To deal with queries regarding referrals or appointments.

To transfer and import Radiology Images.

To update patient details on PAS system.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

• Educated to GCSE O level standard or equivalent in English Language and Maths. Grade C or above , OR relevant experience in a similar NHS role.
• ECDL
• NVQ Level 2 in Customer Service

Knowledge

• Understanding of Risk Management, Data Protection and Information Governance
• Knowledge and understanding of Trust values & behaviours
• Experience of using RIS, and OASIS , IEP or similar systems in a NHS environment
• Understanding Radiology workflows

Experience

• Knowledge and experience of accurate Data Entry on a PC.
• Able to cope in a pressurised environment.
• Previous NHS clerical experience

communication

• Able to work using own initiative and as part of a team
• Able to communicate with all levels of staff and members of the public
• Experience to coach and mentor new users of system

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360‑degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.