Clerical Administrator - Diagnostic Imaging

Dorset County Hospital NHS Foundation Trust; Dorchester; Presencial; GBP 20.000 - 23.000; Jornada completa

Descripción de la vacante

Dorset County Hospital NHS Foundation Trust is seeking a Clerical Administrator for the Diagnostic Imaging department on a 6‑month fixed‑term, full‑time basis. The role supports patients and staff by handling enquiries, booking appointments, and providing non-clinical information with a focus on accuracy and excellent customer service.

The successful candidate will manage data entry, liaise with wards, and provide reception support while upholding information governance standards.

Formación

• Educated to GCSE level or equivalent.
• Experience with keyboard and word-processing and data entry.

Responsabilidades

• Deal with enquiries from patients, staff and visitors.
• Lead clinic coordination under guidance.
• Input data accurately and manage data entry tasks.
• Provide administrative support to ensure smooth department operations.
• Monitor patient waiting times and inform patients of delays.
• Coordinate IP appointments with wards and departments.

Conocimientos

Communication

Prioritisation

Teamwork

Initiative

Attention to detail

Educación

GCSE level or equivalent

Herramientas

PAS/ICE/CRIS hospital systems

Descripción del empleo

Dorset County Hospital NHS Foundation Trust

Clerical Administrator - Diagnostic Imaging

The closing date is 09 November 2026

The Diagnostic Imaging department are recruiting a full‑time clerical administrator for a 6 month fixed‑term contract. This role is essential for ensuring the smooth running of both services, supporting both patients and staff.

If you are enthusiastic, empathetic and have excellent communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative.

The role includes dealing with enquiries from patients and staff, and booking appointments via the telephone, email and in person. In addition, the role includes providing patients with support, non‑clinical advice and information including appointment queries.

Main duties of the job

• To deal with enquiries from patients, staff and visitors
• To lead clinic coordination under the guidance of the department manager
• To set up maintain, modify and cancel data entry with a high level of accuracy
• To provide an administrative and clerical service to facilitate the smooth running of the Diagnostic Imaging department
• To support the clinical staff by monitoring patient waiting times and informing patients of delays
• To liaise with the wards and department to coordinate IP appointments including advice on department requirements and patient preparation
• Provide a polite and helpful first point of contact for patients, staff and visitors
• The accurate sending and receiving of electronic data using the Radiology PACS system and Image Exchange Portal.
• Responsible for accurate input of patient information onto the Radiology Information Systems.
• To provide reception support, which involves actively checking the reception area and supporting distribution of handwarmers prior to investigation.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

About us

The Diagnostic Imaging service at Dorset County Hospital is an innovative and growing department. Radiology currently has 3 CT and 2 MRI scanners, highly skilled Ultrasound, Interventional and Fluoroscopy departments along with X‑ray and Mammography. We have expanded with a CT scanner in the Weymouth site, and in addition X-Ray and Ultrasound facilities in the South Walks Site. The New Emergency Department, due in 2027, will have X-Ray and CT services included.

Based across multiple sites we have worked hard to ensure we offer an accessible and quality service for our patients. This is reflected in our achievement to gain and maintain our UKAS BS70000 accreditation, the state‑of‑the‑art equipment we use for imaging and expansion of Community Diagnostic Centres.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over‑reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

Job responsibilities

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [e-mail] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

• Educated to GCSE level or equivalent
• Relevant training or experience in keyboard and word‑processing and data entry

KNOWLEDGE & EXPERIENCE

• Significant and recent clerical or administration experience
• Experience of working with computer appointments systems or similar software
• Experience of windows based and Microsoft administration systems
• PAS/ICE/CRIS or similar hospital system experience

SKILLS & ABILITIES

• Evidence of keyboard and word‑processing skills
• Evidence of effective communication skills with all levels of staff and the general public
• An understanding of the importance of Information Governance and the requirement for this to be maintained at all times
• Evidence of ability to respond quickly to changing priorities organising and prioritising own workload
• Evidence of ability to work on own initiative but also as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset County Hospital NHS Foundation Trust