Radiology Receptionist

The Methodist Church in Britain; Grimsby; Vor Ort; GBP 12.000 - 15.000; Vollzeit

Benefits dieser Stelle

Flexible working

Zusammenfassung

Liverpool Heart and Chest Hospital is seeking a Radiology Receptionist to greet patients and families, keep them informed, and manage admission and discharge records in the Radiology Department. The role involves handling enquiries from staff, GPs, and visitors, plus clerical duties and data handling under Caldicott guidelines.

Ideally you have NHS or CRIS experience, GCSE English, and proven admin skills. You will work as part of a multidisciplinary team, ensuring smooth patient flow and

Qualifikationen

• GCSE English or equivalent is required.
• Previous admin experience is required.
• Works well in a team and keeps patient information confidential.

Aufgaben

• Meet and greet patients into the Radiology Department in a caring, professional manner.
• Keep patients and families informed during their stay.
• Deal with enquiries from staff, GPs, external agencies and visitors in person and by phone.
• Maintain admission and discharge records on Radiology systems.
• Manage administration and storage of data in line with local policies.
• Liaise with the wider team and GPs.
• Handle correspondence, including post and emails.
• Carry out clerical duties such as printing, photocopying and scanning.
• Escalate issues to senior staff and the Team Leader, providing information as required.
• Maintain patient confidentiality in line with Trust guidelines.
• Assist with induction of new staff.
• Keep reception and waiting areas clean and tidy.

Kenntnisse

Microsoft Word

Communication

Interpersonal skills

Prioritisation

Reliability

Adaptability

Initiative

Ausbildung

GCSE English or equivalent

Tools

CRIS

Jobbeschreibung

The Radiology Receptionist post sits in the Radiology Department at Liverpool Heart and Chest Hospital and runs for 12 months. The core of the work is greeting patients and their families, keeping them informed during their visit, and maintaining admission and discharge records on departmental systems. Telephone and in-person enquiries from staff, GPs and external agencies, clerical work and handling patient information under Caldicott guidelines set the role apart in a specialist cardiothoracic setting. Prior admin experience and GCSE English or equivalent are required, and NHS or CRIS experience is desirable.

What the job involves

• Meet and greet patients into the Radiology Department in a caring, compassionate and professional manner
• Keep patients and their families welcomed and updated during their stay
• Deal with enquiries from staff, GPs, external agencies and visitors in person and by telephone, referring queries to the relevant team member
• Maintain admission and discharge records on Radiology systems
• Maintain the administration and storage of data in line with local policies
• Liaise with the wider team, other departments and GPs
• Manage correspondence, including post and emails
• Carry out clerical duties, including daily printing, photocopying and scanning of documentation
• Escalate service issues, risks and concerns to senior staff and the Team Leader, and provide information to management when requested
• Maintain patient confidentiality in line with Trust and Caldicott guidelines
• Assist with the induction of new staff
• Keep the reception and waiting area clean and tidy

What’s required

Qualifications

• GCSE English or equivalent

Experience

• Previous admin experience
• Working in a team
• Maintaining patient confidentiality

Skills & knowledge

• Microsoft Word
• Excellent communication and interpersonal skills
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Works on own initiative

Other

• Professionalism
• Team player
• Adherence to the Trust values and behaviours
• Flexible

Nice to have

• Experience of working in healthcare
• CRIS
• Previous NHS experience
• Problem solving
• Excellent organisational and time management skills

What’s offered

• Encouragement of flexible working in a variety of forms