Radiology Receptionist

The Methodist Church in Britain; Slough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

First class development opportunities

Management, leadership and clinicalSk|

Professional training

Healthy work-life balance

Job summary

Frimley Health NHS Foundation Trust is seeking a full-time receptionist for the Radiology Department. The role focuses on welcoming patients, coordinating appointments, and accurately recording details on EPIC and ICE systems.

You will interact with patients, GPs and hospital staff, provide admin support to the radiology team, and ensure a high standard of customer care through varied, site-spanning duties. Full training will be provided.

Qualifications

• GCSE English and Maths pass or equivalent.
• Experience in reception duties.
• Customer care or dealing with the public face to face or by telephone.

Responsibilities

• Welcome and assist patients in a professional and compassionate manner.
• Coordinate patient appointments and support patient flow in the department.
• Maintain accurate patient records and enter patient details on EPIC and ICE.
• Provide an efficient service to patients and staff with a customer care approach.
• Provide administrative support to the wider radiology team.
• Convey factual information to patients, including children, about examinations.
• Deal with telephone enquiries from the public discreetly, with empathy and sensitivity.
• Liaise politely with GP practices, hospital staff and external agencies, passing information on promptly.
• Work in different departments and satellite sites to cover gaps in the rota.
• Support government, Trust and departmental quality and business initiatives.

Skills

Face-to-face reception

Telephone etiquette

Patient coordination

Record keeping

Teamwork

Prioritisation

Adaptability

Work independently

Education

GCSE English and Maths

Job description

Full-time receptionist post in the Radiology Department at Frimley Health NHS Foundation Trust, a patient-facing admin role that also covers other reception areas at satellite sites. The core of the work is welcoming patients, coordinating appointments and keeping patient records accurate on the EPIC and ICE systems, while supporting the wider radiology team. It suits someone who enjoys a mix of face-to-face and telephone contact with patients, GPs and hospital staff, and full system training is provided.

What the job involves

• Welcome and assist patients in a professional and compassionate manner
• Coordinate patient appointments and support patient flow in the department
• Maintain accurate patient records and enter patient details on EPIC and ICE
• Provide an efficient service to patients and staff, keeping a customer care approach and contributing to team objectives
• Provide administrative support to the wider radiology team
• Convey factual information to patients, including children, about examinations
• Deal with telephone enquiries from the public discreetly, with empathy and sensitivity
• Liaise politely with GP practices, hospital staff and external agencies, passing information on promptly
• Work in different departments and satellite sites to cover gaps in the rota
• Support Government, Trust and departmental quality and business initiatives, encouraging feedback
• Work closely with clinicians to keep workflow smooth and deliver good patient care

Qualifications

• GCSE English and Maths pass or equivalent

Experience

• Previous reception duties
• Customer care or dealing with the public face to face or by telephone

Skills & knowledge

• Flexible, able to work on own initiative and within a team
• Good telephone manner
• Ability to work to deadlines and prioritise workload
• Ability to adapt to changing circumstances
• Quick thinking, distinguishing routine requests from those to refer elsewhere
• Ability to work without supervision

Nice to have

• Knowledge of health information systems
• NVQ in customer care or equivalent qualification

What’s offered

• First class development opportunities
• Professional, management, leadership and clinical skills training
• Support for a healthy work-life balance
• Flexible working encouraged, with working patterns discussed to meet staff and service needs