Radiology Administration Assistant

University Hospitals Coventry and Warwickshire NHS Trust; Rugby; In loco; GBP 14.000 - 21.000; Part-time

Descrizione del lavoro

University Hospitals Coventry and Warwickshire NHS Trust in Rugby is seeking a part-time Radiology Administration Assistant to join the reception team. The role involves greeting patients and staff, booking appointments and inputting data into the RIS system with accuracy.

You will register patients, handle inquiries, and support the department using Trust IT systems such as IPM, CRIS, Opera and Outlook. Working hours are 08:00–17:00, Monday, Tuesday and Thursday, 22.5 hours per week.

Competenze

• RSA/OCR II typing/word processing qualification or equivalent.
• Key Skills Level 2 in literacy and numeracy or equivalent.
• Experience in customer facing role and busy administrative environment.

Mansioni

• Act as first point of contact for patients and visitors dealing with routine enquiries.
• Booking in patients for appointments.
• Processing referrals in line with Departmental guidelines.
• Maintain efficient administrative service and data input as required.
• Utilise IT systems (IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC) for patient data.
• Maintain manual and electronic filing systems and archive documents.

Conoscenze

Customer facing

Communication

Typing

Organisation

Data input

Formazione

RSA/OCR II

Key Skills Level 2 (literacy/numeracy)

Strumenti

Outlook

Word

Excel

Descrizione del lavoro

University Hospitals Coventry and Warwickshire NHS Trust

Radiology Administration Assistant

The closing date is 25 October 2026

We are looking to recruit a part-time receptionist to join our reception team within the Radiology Department.

The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be registering patients onto the departments RIS system whereby accuracy is essential.

Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.

22.5 hours per week, Monday, Tuesday & Thursday between the hours of 0800 - 1700. Cover at the University Hospital Coventry & Warwickshire may be required in this role.

Please be advised that sponsorship is not eligible for this post.

Please be advised that interviews are proposed for 4th November 2026.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.
• Booking in patients for their appointments.
• Processing of referrals in line with Departmental guidelines.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Communicate with staff, patients and/or external organisations using appropriate methods.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
• Assist with training new team members in Trust operational systems and department procedures.

For further details of the role please see the attached job description.

Qualifications

• oRSA/OCR II or equivalent typing/word processing oKey Skills Level 2 in literacy and numeracy or equivalent

Experience

• oExperience in customer facing role. oExperience in working in a busy administrative environment

Knowledge

• oWorking knowledge of Microsoft Outlook, Word and Excel. oGood understanding of general office procedures
• oAwareness of current issues within the NHS

Skills

• oMaintains a prominent level of accuracy. oGood level of verbal and written communication oGood organisation skills oEmpathetic approach in resolving enquiries. oAble to prioritise and organise own workload. oAble to track information. oAble to recognise issues and refer where appropriate. oAble to manage difficult and distressing situations effectively
• oAudio-typing skills oExperience of NHS IT systems

Commitment to Trust Values and Behaviours

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust