Radiology Patient Services Coordinator

Bupa; City of Westminster; Presencial; GBP 22 000 - 28 000; Tempo integral

Resumo da oferta

Bupa Cromwell Hospital in London seeks an administrative receptionist for the Radiology Department to deliver efficient reception and administrative support. You will manage bookings, provide precise prep instructions, handle queries by phone and email, and maintain information and filing systems with a focus on patient care.

The role requires excellent communication, organisational skills, and the ability to work both within a team and independently in a busy healthcare setting.

Qualificações

• Experience in Administration within a healthcare environment.
• Experience within radiology is desirable
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Articulate and polite
• Organisational skills - meeting deadlines and prioritising workloads
• Confident and can work under pressure
• Natural ability to empathise with patients and demonstrate genuine care
• Ability to work as part of a team
• Ability to work independently and autonomously

Responsabilidades

• Take bookings for Diagnostic Imaging examinations and give patients precise and accurate preparation instructions.
• Ensure queries dealt with efficiently - over the telephone and email
• Take and give accurate information over the telephone
• Advise the Administration Lead of any problems and handle minor complaints with follow up
• Ensure booking, information, reporting and filing systems are maintained and developed daily/weekly/monthly
• Check General area/CT / MRI charges for the previous day, updating Compucare for inpatients
• Check bookings scheduled for following day and obtain request forms for efficient patient journey
• Maintain good working relationships with Department of Diagnostic Imaging and liaise with the Administration Manager to form a cohesive team
• Promote good relations with referring clinicians and other hospital departments to uphold department and hospital reputation
• Support a flexible, patient-centered administrative service in Radiology

Conhecimentos

Communication skills

Interpersonal skills

Telephone manner

Organisational skills

Teamwork

Empathy

Work under pressure

Autonomy

Healthcare administration

Ferramentas

Compucare

Descrição da oferta de emprego

Bupa Cromwell Hospital in London seeks an administrative receptionist for the Radiology Department to deliver efficient reception and administrative support. You will manage bookings, provide precise prep instructions, handle queries by phone and email, and maintain information and filing systems with a focus on patient care.

The role requires excellent communication, organisational skills, and the ability to work both within a team and independently in a busy healthcare setting.