Appointments Clerk - Radiology Booking Services

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; On-site; GBP 21,000 - 25,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust in Preston is seeking an experienced Radiology Booking professional to join our busy Radiology Department. You will process diagnostic radiology requests, prioritise work and book patient appointments with accuracy and care.

The role requires excellent communication, multi-skilling across imaging areas, and the ability to adapt to capacity while adhering to Trust protocols.

Qualifications

• Excellent communication skills and a courteous manner.
• Strong organisational and prioritisation abilities.
• Ability to work across multiple radiology areas and adapt to demand.

Responsibilities

• Process Radiology scan requests and prioritise work.
• Book patient appointments accurately and efficiently.
• Monitor breach dates and adhere to Trust protocols.
• Coordinate with clinicians, leads and managers to ensure timely pathways.
• Rotate through Ultrasound, MRI, CT, Interventional Radiology Day Unit, X-ray, DEXA and Nuclear Medicine as required.

Skills

Communication

Organisation

Multitasking

Patient care

Job description

Are you an experienced individual who is able to demonstrate excellent communication, operational and interpersonal skills?

If so, this could be the perfect role for you!

A patient-centred approach is a must for our teams who are proud of providing a courteous and friendly reception service to our patients as well as being well-equipped to process complex scan requests accurately and efficiently.

This is a fast paced, demanding environment and you should have excellent communication skills. You will be responsible for processing Radiology scan requests, prioritising work and booking patient appointments whilst having full regard to DM01 diagnostic, 18 week referral to treatment and cancer targets.

You will communicate with our patients in a friendly and professional manner, demonstrating excellent customer care skills.

37.5 hours full-time or 26.5hrs part-time. The shifts will generally be from 9am to 5pm, with a requirement for full-time staff to work from 12pm to 8pm for 1 day a week.

You will be responsible for ensuring that a professional, comprehensive reception and administrative service is effectively delivered to all patients and members of the department. This will be through the correct processing of all diagnostic radiology requests, monitoring breach dates and correctly making appointments with strict adherence to Trust protocols. You will work closely with clinicians, clinical leads and managers to ensure the delivery of diagnostic pathways.

You will be multi-skilled, have a good working knowledge of appointment booking templates and an understanding of capacity and demand issues.

You will be required to rotate through all areas of diagnostic imaging. This will include, but is not limited to: Ultrasound, MRI, CT, Interventional Radiology Day Unit, Main X-ray, DEXA and Nuclear Medicine. Flexibility will be key in supporting the department to meet the needs of the service.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

For further details / informal visits contact: Name: Moonaf Patel Job title: Radiology Booking Support Manager Email address: [e-mail] Telephone number: 01772 522645