Radiology Booking Clerk - Part Time (20h)

Lancashire Teaching Hospitals NHS Foundation Trust; Chorley; On-site; GBP 23,000 - 28,000; Part time

Job summary

Lancashire Teaching Hospitals is hiring a Clerical Officer for Radiology Booking Services, based at Chorley Hospital. The role is part-time (20 hours/week), Mon-Fri 3:30pm–7:30pm, with duties including greeting patients, booking appointments, handling post, and data entry in Trust systems.

You will be the first friendly face for patients at reception, providing a courteous service and supporting a busy imaging department. Previous admin experience is helpful but training is provided.

Qualifications

• Good standard of education.
• English language and Maths GCSE level C or equivalent.
• IT qualification or related experience.
• ECDL or equivalent experience.
• Knowledge of Microsoft Windows applications.

Responsibilities

• Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors.
• Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic.
• Constructively manage barriers to effective communication.
• Maintain confidentiality at all times as required by legislation and Trust Policies.
• Respond to external and internal queries from staff, patients and others and refer on to the appropriate person.
• Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic.
• Perform an ambassadorial role, representing the Trust at a “front of house” reception service acting in a professional, courteous and customer-focused manner at all times.
• Organise incoming and outgoing post, referring enquires to appropriate person as necessary.
• Type letters or other correspondence.
• File reports and results.
• Ensure any changes to patient demographic details are updated immediately on the Trust computer systems.
• Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.
• Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
• Escalate any major issues to the Supervisor/Manager as appropriate.

Education

Good standard of education

English language and Maths GCSE level C or equivalent

IT qualification or related experience

ECDL or equivalent experience

Knowledge of Microsoft Windows applications

Job description

Lancashire Teaching Hospitals is hiring a Clerical Officer for Radiology Booking Services, based at Chorley Hospital. The role is part-time (20 hours/week), Mon-Fri 3:30pm–7:30pm, with duties including greeting patients, booking appointments, handling post, and data entry in Trust systems.

You will be the first friendly face for patients at reception, providing a courteous service and supporting a busy imaging department. Previous admin experience is helpful but training is provided.