Radiology Booking & Patient Experience Coordinator

Mid Cheshire Hospitals NHS Foundation Trust; City of Edinburgh; On-site; GBP 26,000 - 27,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust in the UK is seeking an enthusiastic Appointments Officer - Medical Imaging to coordinate radiology bookings, provide friendly information, and support patients through the appointment process.

The role is full-time, based in the Medical Imaging Appointments Office, with Monday to Friday hours and occasional Saturday work, aiming to meet national waiting time targets.

Qualifications

• Clerical or customer care experience.
• Telephony/call centre experience.
• Knowledge of Medical Terminology.
• Working experience equivalent to NVQIII or above.
• Experience using MS Teams.
• Experience with CRIS System.

Responsibilities

• Coordinate the booking of radiology appointments.
• Provide an efficient, friendly and caring booking service to patients.
• Liaise with patients, clinical staff and medical staff to meet waiting time targets.
• Prioritise and manage own workload independently.

Skills

Clerical experience

Call centre experience

Medical terminology

Education

NVQIII or equivalent

Tools

MS Teams

CRIS System

Job description

Mid Cheshire Hospitals NHS Foundation Trust in the UK is seeking an enthusiastic Appointments Officer - Medical Imaging to coordinate radiology bookings, provide friendly information, and support patients through the appointment process.

The role is full-time, based in the Medical Imaging Appointments Office, with Monday to Friday hours and occasional Saturday work, aiming to meet national waiting time targets.